Lavlesh Jain
Associate Manager, Customer Success & Alliances
Indore
Summary
- A growth-focused Business Development & Strategic Alliances professional with 9+ years of enabling revenue growth through co-sell acceleration, customer success, and high-impact technology partnerships.
- Currently leading FinTech and Microsoft-led initiatives, working closely with Microsoft teams and C-suite leaders to shape GTM strategies and drive solution adoption.
- Contributed to $5.5M+ in qualified pipeline across software engineering, cloud, AI/ML, and domain-led transformation programs over the career.
- Specialize in unlocking new opportunities, guiding clients with clear, high-impact tech roadmaps, and mobilizing cross-functional teams to deliver measurable outcomes for SMEs, SaaS companies, and enterprises.
Overview
10
10
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Associate Manager – Customer Success & Alliances
Rishabh Software
05.2023 - Current
- As part of Rishabh Software’s global alliance team, I focus on building and scaling Microsoft partnerships that drive measurable business outcomes. My role centers on co-sell growth, joint go-to-market strategy, and strengthening collaboration across the Microsoft ecosystem.
- Key Contributions:
- Spearheaded Microsoft co-sell initiatives, resulting in $2.5 million qualified pipeline growth across multiple industries.
- Drove joint go-to-market campaigns with Microsoft, increasing customer engagement by 32%.
- Enabled strategic adoption of Microsoft solutions (Power Platform, Azure, Dynamics 365, BI, Copilot, and Fabric) for enterprise and mid-market clients.
- Built and nurtured alliances with Microsoft partner managers and account teams, accelerating deal velocity and solution alignment.
- Supported channel and ecosystem expansion, unlocking new revenue streams through partner collaboration.
- Collaborated with cross-functional teams (sales, delivery, marketing) to ensure successful customer outcomes and long-term partnerships.
Senior Executive, Customer Engagement & Alliances
Rishabh Software
09.2021 - 04.2023
- Focused on building technology roadmap, business consulting and long-term partnerships with SMEs, SaaS businesses, Consulting groups and Startups (ranging from early-stage to F500) - To enable growth, customer satisfaction & ROI realization.
- Enabling demand generation for - dynamic consulting practices & skilled technology teams across technologies/tools: Microsoft, Analytics & Data Science, Power platforms, Enterprise Mobility
- Engaging with product leaders, C-suite Executives to address & resolve their operational challenges through unique consulting practices & incumbent systems to meets business objectives and tailored needs.
- Collaborating with cross-functional teams - consulting, delivery, operations, management teams to ensure successful deliveries & continued success.
Senior Executive, Client Relations - E-commerce solutions
Galaxy Weblinks Inc
07.2020 - 09.2021
- Identifying partnership opportunities with businesses across retail industry
- Understanding & analyzing operational challenges across all crucial touchpoints of the retail businesses
- Pitching-in as a value & solution enabler to small and mid-sized businesses - Retail & E-commerce
- As a senior executive, ensuring effective communications, deliveries, relationship and advocate project team to exceed client expectations.
Senior Business Development Executive
Softude
02.2019 - 05.2020
- Focused on generating contract opportunities for tailored offerings of software development practices
- Establishing first point of contact & relationships with C-suite executives of product companies, start-ups, SMEs that need vendor partners for their technology needs
- Working closely with the MarCom to track & build opportunity pipelines & apply measures to expand reach
- Enabling value propositions, tailored to client requirements, challenges & objectives
- Developing growth strategy to achieve 100% customer satisfaction
Business Development Executive
Vinfotech
06.2017 - 01.2019
- Actively prospect, consult, and qualify incoming and outbound leads into MQLs, and SQLs.
- Support the full sales process — from initial contact to converting qualified SQLs into signed contracts.
- Contribute to team targets by collaborating closely with sales, marketing, and delivery teams to maintain strong pipeline momentum.
- Research industry trends, events, and communities to identify new partnership opportunities, and share insights during meet-ups.
- Identifying trendsetting ideas by researching industry and related events, and pitching in meet-ups over potential partnership opportunities.
Business Development Executive
Canopus Infosystems Pvt. Ltd. (ISO 9001:2008)
03.2016 - 05.2017
- Drive outbound prospecting through structured cold calls, targeted emails, and active LinkedIn outreach to generate qualified leads.
- Research and identify suitable prospects, and schedule virtual introductions or discovery calls for the reporting manager to support partnership discussions and account conversions.
- Engage in ongoing training and skill-building sessions to improve communication, product knowledge, and overall performance, while contributing to the team’s growth.
Education
Bachelor of Engineering (B.E.) - Computer Engineering
Malwa Institute of Technology
Indore06-2016
Skills
Strategic Business Development & GTM Planning
Client relationship development
Sales pipeline management
Collaboration & Cross-Functional Leadership
Consultative Selling & Problem-Solving
Sales pipeline optimization
Account Management & Customer retention
Market Research & Opportunity Identification
Strategic roadmap development
Strategic negotiation skills
Certification
Requirements Elicitation and Analysis
Timeline
Associate Manager – Customer Success & Alliances
Rishabh Software
05.2023 - Current
Senior Executive, Customer Engagement & Alliances
Rishabh Software
09.2021 - 04.2023
Senior Executive, Client Relations - E-commerce solutions
Galaxy Weblinks Inc
07.2020 - 09.2021
Senior Business Development Executive
Softude
02.2019 - 05.2020
Business Development Executive
Vinfotech
06.2017 - 01.2019
Business Development Executive
Canopus Infosystems Pvt. Ltd. (ISO 9001:2008)
03.2016 - 05.2017
Bachelor of Engineering (B.E.) - Computer Engineering
Malwa Institute of Technology