Prasad Manchekar

Project Name: British Multinational Telecommunications

Platform: ServiceNow

Responsibilities & Contributions:

• ITSM Modules: Hands-on experience with Incident, Problem, Change, and Service Request management.
• Integration Work: Utilized REST API Explorer for third-party integrations and automation.
• Notification Framework: Developed custom notification email scripts and templates for dynamic communication workflows.
• Service Portal Development: Designed and implemented Service Portal widgets for enhanced user experience and functionality.
• CMDB & Catalog Management: Worked extensively with CMDB data models, developed, and maintained catalog items, including service catalogs.
• Workflow Automation: Built and optimized workflows to streamline request fulfillment and approvals.
• Worked on business rules and client scripts for server-side and client-side logic.
• Developed and maintained Script Includes and GlideAjax calls for modular and reusable scripting solutions.
• Reporting & Dashboards: Created interactive reports and dashboards to support data-driven decision-making, and SLA tracking.
• Hardware Asset Management: Ensured accurate asset tracking and compliance using the ServiceNow HAM module.
• Integrated asset data with the CMDB for improved visibility and control.

Project Name: An American multinational information technology company.

Platform: ServiceNow

Responsibilities & Contributions:

• Hands-on experience with Incident, Problem, Change, and Service Request management.
• Developed notifications and created notification email scripts to attach them as email templates in notifications.
• I worked on service portal widgets and design.
• Worked on CMDB data, catalog items, workflows, and REST API.
• Developed service catalogs.
• Worked on Client script and Business rule

• Company Overview: Billing Retail Software using SQL
• Daily client call for requirement gathering and purposing the design for implementation of requirement.
• Documentation and implementation of story in a best possible approach using ServiceNow best practices.
• Worked on scoped application development.
• Setting up views on different forms.
• Billing Retail Software using SQL