Akhil Dwivedi
Product Manager, Delivery Manager, Technical Product Manager
Gurgaon
Summary
Accomplished Project Manager offerings 22+ years of experience in IT Product and Service industry. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results. Worked across UK, USA, South Africa, Kenya, Europe and Australia. Well-versed in developing proof-of-concepts, integration architecture, low level technical design to help client/business in executing digital transformations programs. Leading end to end delivery of high quality, innovative and scalable technical solutions that meets business requirements Flexible management style coupled with immense capability for effective mentoring, training and career planning of team members. Experience into project functional and technical delivery, SLA management, stakeholder management, resource management and product management. Extensive experience into waterfall and agile methodology. Proficient with distributed team structure having multi-location team with different diversity. Successfully managed and delivered multiple projects / products on Healthcare, E-Learning, Insurance, Telecom, Banking and Retail including B2C & B2B solutions. Exposure to vendor management, handled multiple vendors for procurement and solutioning. Help organization to define / implement processes to improve on development and delivery. Participated in RFP, estimation and solution architecture. Analysis, design and development on Microsoft & Java technologies, excellent exposure to mobile development – hybrid and native. Exposure to full stack development, end to end implementation of DevOps using Azure DevOps. Sound exposure to cloud technologies – Azure and AWS. Solution Architect level hands on technical in Microsoft technology stack including Azure
Overview
19
19
years of professional experience
6
6
Certifications
Work History
Senior Technical Project Manager
MPHRX Pvt Ltd
Gurgaon
04.2022 - Current
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Communicated project plans and progress to key stakeholders and project contributors.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
Delivery Manager
Impressico Business Solutions
Noida
02.2021 - 04.2022
- Managing delivery of multiple projects, stakeholder management, people management, closely working with other teams to complete deliveries
- Currently managing 30+ direct \ indirect reporting
- Responsible for annual review, technical mentoring, and onboarding of resources.
- Supervised delivery staff and general productivity.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Managed resources effectively to avoid unnecessary delivery delays.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
Technical Consultant
DAVS Business Solutions
02.2020 - 02.2021
- As a Technical consultant for a product-based organization, focusing on HR Services and resource management
- Heading the product development group with a team size of 15 direct reporting
- Managing end-to-end product development stakeholder management
- Responsible for enforcing the best practices on development, project, resource management, etc
- Overall project management for onboarding new customers and maintaining the product core for future enhancements
- Vendor management for outsourced work.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Presented business leaders with ROI estimations to drive project planning.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Assessed business requirements to create focused solutions.
- Developed technical requirement documentation for new software products.
Senior Technical Product Manager
Conduent Business Services
Gurgaon
01.2019 - 02.2020
- Conduent resource management system is a tool that provides the client to manage all his learning administrative management
- Build on core java using GWT (google web toolkits), GIS mapping
- JAVA-based projects with Google Web Toolkit, WebAPI, MySQL as backend., Learning services is a product created by Conduent and been managed by a third-party vendor catering to the big 5 clients of the service industry
- Product is a complete data-driven application, have a various component like web application, jobs, SAP reporting & Server management
- I am responsible for managing a team of 45 people from various technologies like .Net, SQL Server, SAP, Database Architects, and Helpdesk
- I am leading the team as lead architect and take care of all technical implementation and discussion for this product.
- Presented category insights and new item recommendations to major retailers and led teams in developing marketing, pricing, product and sales strategies.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Partnered with project team members to identify and quickly address problems.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
Senior Technical Project Manager
Palladium Consulting India
Gurgaon
06.2013 - 03.2018
- IQCare EMR is an electronic medical records application with inclusion on the whole hospital management application
- IQCare provides a robust, customizable application where users can convert the whole implementation as per their needs
- Application is HL7 and ICD10 compliance, standardize LOINC code is also integrated within the system
- Encryption is the key to keep the patient data secured
- Application is built on .net technologies with Windows and web applications
- Currently been used in 300+ facilities in Kenya
- A bootstrap UI interface for platform independence
- Distributed architecture helps to implement it with wider network.
Technical Lead
Mckinsey & Company
Gurgaon
01.2010 - 06.2013
- One telecom navigator is a performance dashboard specifically designed for telecom industry; it provides extensive diagnostics on any telecom company
- The dashboard provides insight to various department belongs to the organization
- It helps senior management to see the performance of various department
- Application provides comparative graphical presentation for various metrics
- 3 P360 NavigatorFeb 10
- Provided educational expertise and mentoring to junior team members.
- Improved systems with addition of new features and infrastructure.
- Investigated system issues and implemented resolutions to reduce downtime.
- Guided teams during continuous integration / continuous delivery (CI/CD) processes.
- Supervised architecture, design and implementation of company-wide platforms and applications.
- Offered input on technical and platform-related strategic planning initiatives.
- Built product feature lists with stakeholders.
Team Leader
Continuum Systems, US State Universities
Gurgaon
01.2005 - 01.2008
- Meer Money / JobsGroup
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated weekly meetings for internal and external groups.
- Implemented new working processes to deliver multiple improvements.
- Led team of 5 members while providing exceptional customer service.
Senior Developer
Zaztech Pvt. Ltd
01.2001 - 01.2005
- B2C & B2B E-Commerce Product – 25 End Users, .1 MissoinTelecard
- Mission Telecard is an ERP tool which helps user to create their own website directly from the system specifically for pre-paid phone recharge system
- System have capability to manage stores from on single place, it also has multi lingual support for 5 languages
- 5.2 MissoinCommerce
- Mission Commerce is an ERP tool which helps user to create their own website directly from the system
- System have capability to manage stores from on single place, it also has multi lingual support for 5 languages
- User can use it for any type or selling and reselling of items
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- Curriculum Vitae of
Education
Masters - Computer Applications
IGNOU
New Delhi 04.2001 -
Master of Arts - Geography
Skills
NET CORE, ASPNET, MVC, C#, Web Services, WCF, WPF, ASP, WebAPI, JavaScript, Silverlight, Angular, NodeJS, ES6, NUnit, Android, Hybrid, HTML5, Bootstrap, Test Cases, VueJS, Micro Services architecture
MS SQL, MySQL, Mongo & PostgreSQL
TFS / VSTS / GIT / SVNMS Project, Microsoft Visio, JIRA, Monday, Slack, Mingle, Red Mine, Mantis, Jenkins, Hudson, SeleniumTelerik, KOBO, COMM Care, Intel SkoolProposals, RFP, Metrics Management, Project Planning, Project Estimation, Vendor Management, Stakeholder Management, Test Automation, People Management, Software Project ManagementHealthcare StandardsHL7, ICD10, Snow med, LoincSLA Management, Incident Management, Problem Management, Change & Release Management, Solution Architecture (Requirement Gathering, Estimation, Planning, Due Diligence, Transition)AD Project ExposureEstimation, Project Planning & Management, Design and Analysis, Build & UT, Test Prep & Execution – ST, IT, UAT and OAT, Automated Build, Transition to Support TeamProject budget allocation
Technical project planning
Strategic planning
Risk mitigation
Vendor relationship management
Dependency tracking
Agile project management
Risk mitigation planning
Certification
AWS – Cloud Practitioner
Timeline
Senior Technical Project Manager
MPHRX Pvt Ltd
04.2022 - Current
Delivery Manager
Impressico Business Solutions
02.2021 - 04.2022
Technical Consultant
DAVS Business Solutions
02.2020 - 02.2021
Senior Technical Product Manager
Conduent Business Services
01.2019 - 02.2020
Senior Technical Project Manager
Palladium Consulting India
06.2013 - 03.2018
Technical Lead
Mckinsey & Company
01.2010 - 06.2013
Team Leader
Continuum Systems, US State Universities
01.2005 - 01.2008
Masters - Computer Applications
IGNOU
04.2001 -
Senior Developer
Zaztech Pvt. Ltd
01.2001 - 01.2005