NAZIYA SHAIKH
MUMBAI
Summary
Dynamic Administrative Coordinator with a proven track record at WHISKWITHUS LLP, excelling in vendor communication and problem-solving. Enhanced operational efficiency through effective scheduling and meticulous attention to detail, leading to improved guest satisfaction. Recognized for implementing service protocols that streamlined operations and elevated the dining experience.
Overview
16
16
years of professional experience
Work History
Administrative Coordinator cum Captain
WHISKWITHUS LLP
MUMBAI
11.2022 - 06.2026
- Coordinated office operations, enhancing workflow and communication across departments.
- Managed scheduling and logistics for meetings and events.
- Assisted in preparing reports and presentations for stakeholders.
- Oversaw inventory management of office supplies and equipment.
- Worked with finance department to file receipts and reimbursements.
- Led team in delivering exceptional dining experiences to guests.
- Managed reservations and seating arrangements, optimizing guest flow and enhancing dining experience.
- Collaborated with kitchen staff to ensure timely food service.
- Implemented new service protocols, streamlining operations and boosting guest satisfaction.
Receptionist
Riya travel Pvt Ltd
MUMBAI
01.2020 - 03.2020
- Managed incoming calls, directing them to appropriate departments to ensure efficient communication flow.
- Answered incoming calls, took messages, and transferred calls to appropriate departments, facilitating prompt responses to client needs.
- Greeted and assisted clients with travel inquiries and bookings, enhancing client satisfaction and experience.
- Organized and maintained reception area for a welcoming atmosphere.
Operations Coordinator
Express logistics Pvt Ltd
MUMBAI
03.2015 - 01.2018
- Resolved supply chain issues and discrepancies through effective vendor communication.
- Trained team members on logistics software systems, improving overall operational competency.
- Coordinated daily operational tasks, enhancing efficiency of logistics processes.
- Maintained accurate records of shipments, receipts, and inventory transactions.
Customer Service Representative
AMS Logistics Pvt Ltd
MUMBAI
06.2011 - 03.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Provided actionable feedback on service improvements to enhance customer experience.
- Coordinated with team members on logistics to streamline operations.
Customer Service Representative
Andromeda Pvt Ltd
MUMBAI
03.2010 - 05.2011
- Resolved customer inquiries and issues promptly, enhancing customer satisfaction.
- Provided accurate information to customers regarding products and services, supporting informed purchasing decisions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Trained new staff on customer service protocols, ensuring consistency in service delivery.
Education
High School Diploma -
GPM Science & Commerce
Andheri East03-2010
Skills
- Vendor communication
- Scheduling systems
- Problem solving
- Time management
- Attention to detail
Languages
- English
- Marathi
- Hindi
- Malayalam
- Tamil
Timeline
Administrative Coordinator cum Captain
WHISKWITHUS LLP
11.2022 - 06.2026
Receptionist
Riya travel Pvt Ltd
01.2020 - 03.2020
Operations Coordinator
Express logistics Pvt Ltd
03.2015 - 01.2018
Customer Service Representative
AMS Logistics Pvt Ltd
06.2011 - 03.2013
Customer Service Representative
Andromeda Pvt Ltd
03.2010 - 05.2011
High School Diploma -
GPM Science & Commerce