Aachal Vishwakarma

Assistant Customer Executive- Non Voice

Noida,UP

Summary

Dynamic customer relations professional with a proven track record at IEnergizer, consistently achieving a customer satisfaction score above 90%. Skilled in problem resolution and team collaboration, I excel in enhancing customer retention and operational efficiency through effective communication and analytical skills. Committed to delivering exceptional service and support.

Overview

year of professional experience

Languages

Work History

Assistan Customer Executive- Non Voice

IEnergizer

03.2025 - Current

Track, escalate, and resolve customer complaints effectively.
Document interactions and resolutions accurately in CRM system.
Collaborate with internal teams to resolve technical issues quickly.
Consistently maintain customer satisfaction score (CSAT) above 90%
Assisted customers in product/service inquiries via email.
Supported backend operations including data entry and reporting.
Learned and applied standard operating procedures for issue resolution.

Education

B,Com - Accounting And Finance

Deen Dayal Upadhyaya University

Gorakhpur, India

04.2001 -

Skills

Customer relations

Team player

Team leadership

Administrative skills

Problem resolution

Executive support

Workflow planning

Customer retention

Interpersonal skills

Customer-oriented

Quality management

Operations management

Analytical skills

Software

GCIC

Ask Portal

Dealer Portal

Timeline