AADARSH THAKUR
Mohali
Summary
Results-driven B2B Sales Associate with expertise in freight brokerage operations and market research. Skilled in managing third-party logistics and optimizing distribution while ensuring compliance with international regulations. Delivered cost-effective transportation solutions through collaboration with carriers and shippers, enhancing logistics processes and fostering strong partnerships.
Overview
11
11
years of professional experience
Work History
B2B Healthcare Insurance | Pre & Post Sales
TTEC
MOHALI DISTRICT
11.2025 - 07.2026
- Handled inbound and outbound calls for UnitedHealthcare dental members and providers, delivering high-quality customer support. Addressed inquiries regarding dental benefits, eligibility, claims status, and coverage details while ensuring compliance with HIPAA guidelines. Resolved customer concerns efficiently, enhancing member and provider experience. Documented all interactions in CRM systems with accuracy and attention to detail and collaborated with internal teams to escalate and resolve complex cases, consistently meeting performance metrics. Leveraged Salesforce for organizing client data and improving sales processes.
- US Healthcare Pre-Sales & Post-Sales
- Managed dental insurance inquiries and provided support to clients regarding coverage.
- Executed claims processing tasks to ensure timely and accurate reimbursement.
- Processed insurance claims and maintained documentation to comply with regulatory standards.
- Analyzed policy details to ensure compliance with regulatory standards.
- Applied problem-solving techniques to identify and resolve client issues efficiently.
- Facilitated effective communication among team members to ensure project alignment.
B2B Pre & Post Sales Associate
American Logistics Group LLC
MOHALI
02.2025 - 07.2025
- Supported sales efforts through pre-sales and post-sales activities, enhancing customer engagement.
- Conducted market research and data mining to identify and evaluate business opportunities.
- Develop and maintain relationships with carriers and shippers.
- Managed freight brokerage operations, negotiating and securing loads to ensure seamless logistics.
- Coordinate logistics operations, ensuring timely and cost-effective transportation.
- Handle third-party logistics (3PL) management.
- Oversee international, import, and export logistics processes.
- Optimize distribution logistics and drayage operations.
B2B & B2C Sales & Operations Specialist
Soft Elevation Private Limited
SAHIBZADA AJIT SINGH NAGAR
09.2022 - 05.2024
- Pre-Sales & Post-Sales experienceCoordinated dispatch operations and maintained FMCSA & US-DOT compliance.
- Coordinated client interactions to enhance pre-sales and post-sales processes, ensuring seamless transitions and satisfaction.
- Managed client relationships with existing clients and supported onboarding of new clients to foster long-term partnerships.
- Provided customer service and upselling for transportation services.
- Trained staff on operational procedures, policies, and regulations to ensure compliance and improve service delivery.
B2B, B2C & Technical Support Specialist Apple
Teleperformace Mohali
MOHALI DISTRICT
08.2021 - 09.2022
- IOS Devices Technical Support
- AppleWatch OS Technical Support
- IPadOS Technical Support
- Apple Devices/Gadgets Supply Chain Management
- Streamlined workflow distribution processes to enhance response times for technical support requests
- Managed client requirements to ensure alignment with service delivery expectations
- Compiled daily reports to provide clients with insights on service performance
Site Engineer
M/S KIRAT SHIV-SHAKTI CONSTRUCTIONS LTD
01.2016 - 01.2018
- Managed site operations and construction for hydroelectric power projects with a focus on safety compliance and effective team supervision.
- Managed daily site operations ensuring compliance with safety regulations.
- Coordinated with subcontractors to align project timelines and deliverables.
- Oversaw material procurement and inventory management for construction projects.
Education
B. Tech - Engineering
SunRise University
ALWAR07-2016
Skills
- Claims processing
- Claims management
- HIPAA compliance
- Insurance policy management
- CRM systems
- Salesforce
- Customer data management
- Data analysis
- B2B & B2C Sales
- Relationship management
- Client relationship management
- Effective communication
- Relationship building
- Competitive analysis
- Customer service
Timeline
B2B Healthcare Insurance | Pre & Post Sales
TTEC
11.2025 - 07.2026
B2B Pre & Post Sales Associate
American Logistics Group LLC
02.2025 - 07.2025
B2B & B2C Sales & Operations Specialist
Soft Elevation Private Limited
09.2022 - 05.2024
B2B, B2C & Technical Support Specialist Apple
Teleperformace Mohali
08.2021 - 09.2022
Site Engineer
M/S KIRAT SHIV-SHAKTI CONSTRUCTIONS LTD
01.2016 - 01.2018
B. Tech - Engineering
SunRise University