Aadeesh Vasalya Jain

• Project Undertaken: ICICI BANK
• Clients: VISA, MASTERCAD, AMEX, RUPAY
• Product Client: WIBMO, FSS
• Co-coordinating with Banks IT-ALCM (Project Management), Banking Infra, ITBSG(Business Solution Group) Team & Vendor for an Implementation, Bug Testing,Enhancement & Maintenance Activities.
• Closely associated in the Multiple Critical Activities like Migration, Upgradation & DR Drill of Bank.
• Development and deployment of various levels of monitoring and health check scripts for applications in the ITRS tool.
• To follow ITIL services for effective Incident management ,Problem management and Change management.
• Interacting with the schemes VISA, MasterCard, Rupay, and Amex during the production issues/incidents in the transaction processing.
• Monitoring the jobs configured in the application and troubleshooting issues in case of Job failures.
• To provide a solution to user queries regarding their day-to-day operations. Implementing an efficient alert detection technique through scripting and the ITRS monitoring tool to minimize the defect count in the system.
• Providing L2/L3 support for application issues reported by the vendor and the user.
• Monitoring the health reports of the application and providing resolutions for the frequent application issues.
• Setup and management of a Linux server for parallel live and production environments.
• Analyzing the long-running database tasks/jobs with the DBA team and ADM team for optimizing the task.
• Analyzing and understanding daily business operations, and identifying gaps or manual activities that can be overcome by automation.
• Monitored the performance of the application by rewriting the queries.
• Collaborated with stakeholders to gather requirements for new system features.
• Led cross-functional teams to design and implement solutions.
• Facilitated training sessions on new technologies for team members.
• Managed resources across multiple projects by tracking progress, resolving conflicts, and meeting deadlines.
• DYNATRACE Monitoring Tool :

Dynatrace is an application performance monitoring (APM) tool that can be used to monitor and optimize the performance of payment gateway applications.

Transaction monitoring: Monitor and track payment transactions in real-time,identifying errors, slowdowns, and bottlenecks.

Performance analytics: Analyze response times, error rates, and throughput to identify areas for optimization.

Real-user monitoring: Monitor and analyze real-user interactions, identifying issues affecting user experience.

Synthetic monitoring : Simulate user transactions to proactively detect and resolve issues before they impact real users.

Error detection and diagnosis: Automatically detect and diagnose errors, exceptions, and crashes, reducing mean time to detect (MTTD) and resolve (MTTR).

Service level agreement (SLA) tracking : Monitor and report on payment gateway application performance against SLAs.

Capacity planning: Analyze performance data to predict capacity requirements and optimize resource utilization.

Security monitoring: Monitor and detect potential security threats and vulnerabilities In the payment gateway application.

Compliance monitoring: Monitor and report on payment gateway application compliance with industry regulations and standards, such as PCI-DSS.

By using Dynatrace for payment gateway applications, we can ensure highmavailability, performance, and security, resulting in improved customer satisfaction

and reduced revenue loss due to errors or downtime.

• Provision of end-user support and troubleshooting production system incidents utilizing strong technical and problem-solving skills.
• Conducting DR drills for applications.
• Using a script to run the application services in Linux, and monitor the application server logs for troubleshooting issues.
• Contributing to root cause analysis for issues and devising suitable corrective and preventive action plans.
• Hands-on troubleshooting ARCON and PUTTY server issues.
• Track the development activities, initiate proactive measures to avoid any delays, and provide regular status updates to the steering committee on the project's progress.
• Ensure proactive measures to avoid errors, issues, and escalations.
• Conducting a system study and coordinating with team members for maintenance and support.
• Debug various reporting issues and data mismatches with business users.
• Working hand in hand with client counterparts to handle critical user requests and issues.
• Prepared and sent out communication to users in case of delays and SLA breaches.
• Interacting with the client on various forums to discuss the status of the project regarding the functionality.
• Suggest enhancements to the production environment wherever required, and drive until closure.
• Worked on the job ticketing tool, ServiceNow, and Jira.
• Providing L1/L2 support for application issues reported by the vendor and user.
• Assisting the team with data queries.
• Requirements gathering and analysis.
• Understanding the requirements and functional specifications of the change request.
• Coordinated with cross-functional teams to resolve complex technical problems.