AADESH BHANSE
Mumbai
Summary
Resourceful L1 Desktop Support Engineer known for high productivity and efficient task completion. Specialize in troubleshooting, hardware configuration, and software installation. Excel in problem-solving, communication, and adaptability. Committed to providing exceptional technical support and improving end-user satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
L1 Desktop Support Engineer
Benchmark Computer Solutions Limited
Andheri(West), Mumbai
12.2022 - Current
- Assisted in the installation of new hardware components such as desktop computers, printers and scanners.
- Troubleshot network connectivity issues including LAN and WAN connections, Wi-Fi networks, VPNs.
- Set up email accounts using Microsoft Outlook or Exchange server and provided assistance in configuring mobile devices for mail access.
- Coordinated with vendors for purchasing IT equipment as per budget constraints.
- Provided remote support to end users via phone calls or chat sessions.
- Replied to customer queries via email, messaging systems and support ticket platforms.
IT Hardware Technician
EN Tech Systems
Malad(West), Mumbai
07.2019 - 12.2022
- Monitored system performance using diagnostic tools and took corrective action if required.
- Resolved network connectivity issues by troubleshooting cables, routers, switches and other networking devices.
- Evaluated software or hardware to recommend improvements or upgrades.
- Replaced defective parts with working alternatives or ordered replacements when necessary.
- Installed, configured and maintained computer hardware components such as processors, motherboards, RAM, hard drives and other peripherals.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
Education
High School Diploma -
Mumbai University
MumbaiSkills
- Helpdesk experience
- Data backup and recovery
- Active directory
- Remote support
- System configuration
- Troubleshooting expertise
- Network connectivity
- Asset management
Languages
Marathi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Beginner
A1
Certification
Completed CCNA Training Course from Networking
Timeline
L1 Desktop Support Engineer
Benchmark Computer Solutions Limited
12.2022 - Current
IT Hardware Technician
EN Tech Systems
07.2019 - 12.2022
Completed CCNA Training Course from Networking
High School Diploma -
Mumbai University
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