Aadhil George
Banglore
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Dedicated to providing exceptional customer experiences. Committed to meeting company needs through consistent and organized practices. Skilled in working under pressure and adapting to new challenges to enhance the organizational brand. Seeking entry-level opportunities to further develop time management and organizational skills while contributing to company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Cloudnine Hospital, Electronic City
Banglore
12.2021 - Current
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Implemented new technologies to streamline processes related to the customer experience journey.
- Revised department schedules to maximize coverage during peak hours.
Digital Marketing Head
Bestway EXIMS
Kerala
11.2020 - 11.2021
- Developed and executed digital marketing campaigns to drive website traffic and increase brand awareness.
- Built relationships with influencers to promote products or services through their channels.
- Coordinated with cross-functional teams to ensure brand consistency across all digital marketing efforts.
Office Coordinator
Falcon Academy
Kerala
12.2019 - 11.2020
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Followed up with customer inquiries via phone or email promptly.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Education
Intergraded Industrial Management - Health Administration
Winstra International Career Developement
Kerala, India08-2019
High School Diploma -
St. Antony's HSS
Kerala, India03-2018
Skills
- Retention management
- Experienced in Technology Utilization
- Customer Empathy
- Customer Segmentation
- Customer feedback management
- Engagement strategy development
- Relationship Building
- Creative and Innovative
- Multitasking and Organization
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
kannada
Intermediate (B1)
B1
Accomplishments
• Fundamentals of Digital Marketing Certification
Awarded by Google Digital Garage
• Base Life Support Training Certificate
Issued by Cloudnine
• Certificate of Excellence - Best Learner of the Month
Awarded by Cloudnine
Certification
•Industrial Exposure Training Certification
Marriott Group
• Internship Training in Department of Operations
Rajagiri Hospital
Timeline
Customer Experience Manager
Cloudnine Hospital, Electronic City
12.2021 - Current
Digital Marketing Head
Bestway EXIMS
11.2020 - 11.2021
Office Coordinator
Falcon Academy
12.2019 - 11.2020
Intergraded Industrial Management - Health Administration
Winstra International Career Developement
High School Diploma -
St. Antony's HSS
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