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Aadil Rupani
Custmer Care Executive
Mumbai,MH
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering more than two years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
4
4
Languages
2
2
years of professional experience
Work History
WFH- Customer Service Representative
Mist IT Service
Mumbai, Maharashtra
10.2020 - 03.2021
- Helped average of 170 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Answered over calls to meet fast-paced call center demands.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described and explained details about Product options to inform customers and guide purchasing decisions.
- Helped customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Responded to customer comments and questions via LiveChat during 9-hour shifts.
- Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
Customer Care Representative
Towards Solutions Pvt Ltd
0, Maharashtra
11.2018 - 03.2020
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Conferred with customers about concerns with products to resolve problems and drive sales.
- Maintained high level quality goal by carefully applying scripts and personal knowledge to address and correct problems.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Handled over 120 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
B.Com
Idol University of Distance Learning
Mumbai 03.2021 - Current
Skills
Report preparation
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Strategic Games
Society Involvement
Photography
Timeline
B.Com
Idol University of Distance Learning
03.2021 - Current
WFH- Customer Service Representative
Mist IT Service
10.2020 - 03.2021
Customer Care Representative
Towards Solutions Pvt Ltd
11.2018 - 03.2020
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