Aadil A Mohammed
Chennai
Summary
Dynamic operations leader with a proven track record at Amazon Development Centre, skilled in process optimization and data analysis. Successfully drove enterprise-scale enhancements, fostering high-performance teams through effective people management. Adept at capacity planning, I consistently delivered measurable improvements in key performance metrics, ensuring alignment with business objectives and stakeholder expectations.
Overview
12
12
years of professional experience
Work History
Acting Operations Manager
Amazon Development Centre, India
05.2025 - Current
- Strategically forecasted and managed operational capacity to align with fluctuating business demands; partnered with stakeholders across planning cycles (monthly to bi-annual) to mitigate constraints and proactively set expectations.
- Exercised ownership over process quality at a functional level by driving defect analysis, systemic RCA, and escalation management; collaborated cross-functionally with tech, quality, and process excellence teams to institutionalize sustainable fixes.
- Spearheaded enterprise-scale process enhancements and automation initiatives, translating operational gaps into detailed requirements, prioritizing solutions, and leading cross-team execution to realize measurable improvements in key performance metrics.
- Owned end-to-end program communication across senior internal and external stakeholders, ensuring alignment on progress, evolving priorities, and business-critical pivots—anchored in analytical rigor and sound business rationale.
- Evaluated, refined, and enforced SOP governance and change management protocols, ensuring process maturity, compliance, and continuous optimization in alignment with evolving quality frameworks and business objectives.
- Architected structured onboarding programs and capability-building mechanisms for new hires; designed robust performance management strategies including coaching frameworks, improvement plans, and succession pipelines.
- Played a pivotal role in leadership development by mentoring high-potential talent, embedding behavioral expectations through direct coaching, and fostering a culture of ownership and continuous feedback.
- Actively contributed to workforce planning, including headcount forecasting, skills alignment, and retention strategies, ensuring a scalable and agile talent model that meets current and future operational demands.
Catalog Manager
Amazon Development Centre
Chennai
06.2022 - 04.2024
- Delivered business goals by executing strategic plans, managing escalations, and using data-driven decision-making to track KPIs and operational metrics.
- Led capacity planning, shift/queue management, cross-training, and resource optimization to meet volume and quality targets.
- Conducted deep-dive analyses and created COEs (Correction of Error) for process gaps, driving continuous improvement across functions.
- Managed SOP creation, best practice sharing, and onboarding for new processes, tools, and cross-functional initiatives.
- Presented key business insights and trends to senior stakeholders; owned weekly/monthly process reviews and operational reporting.
- Participated in business planning (financial/operational), provided cost tracking data, and contributed to new process/module setups.
- Led performance management through coaching, feedback, development planning, and launch tracking for new hires and team members.
- Built and maintained a high-performing team by assigning challenging roles, applying leadership principles, and developing internal talent pipelines.
Associate Account Manager
Amazon Development Centre
Chennai
10.2020 - 06.2022
- Managed productivity, quality, and coverage metrics to meet operational goals.
- Independently executed tasks and resolved day-to-day issues through tactical solutions.
- Analyzed data to identify gaps, influence cross-functional decisions, and recommend improvements.
- Developed and delivered key reports/MIS to senior stakeholders; tracked and communicated metric fluctuations with action plans.
- Oversaw capacity planning, work allocation, shift and leave management to meet volume commitments.
- Led continuous improvement initiatives, including root cause analysis (RCA), COE documentation, and process optimization.
- Created SOPs, developed tools/processes, and contributed to knowledge management for new activities.
- Mentored team members, trained new hires, and supported leadership in hiring and team-building decisions.
Catalog Lead - AVS
Amazon Development Centre
Chennai
10.2017 - 09.2020
- Managed catalog operations, including planning, forecasting, and queue management.
- Led business process improvements and team coaching for high performance.
- Supported strategic planning and handled stakeholder communication.
- Facilitated cross-functional collaboration and knowledge-sharing.
Customer Support Representative
Groupon Shared Services
Chennai
08.2015 - 09.2017
- Resolved customer inquiries and complaints through prompt and effective responses.
- Investigated service issues related to product problems and shipping inquiries.
- Maintained database for credit card fraud and data protection.
- Managed customer database accounts, verifying identities and processing applications.
- Collaborated with administration to escalate requests and unresolved issues to appropriate resources.
- Documented customer interactions, including transactions, comments, inquiries, and complaints.
Technical Support Officer
Hcl Technologies pvt ltd
Chennai
01.2014 - 02.2015
- Delivered efficient support to business clients through email and in-person interactions.
- Installed and configured software, tested customer PCs, and analyzed peripheral functionality.
- Collaborated with vendors to repair or replace defective hardware and software.
- Resolved problems by clarifying issues, researching solutions, and implementing effective measures.
- Executed trade orders and processed post-trade settlements promptly.
- Managed Letter of Credit issuance and conducted import/export transactions.
- Conducted thorough research on corporate actions, including tender offers.
- Maintained operational equipment by following procedures and reporting malfunctions.
Education
SSLC, Vidyaniketan Matriculation School
VelloreBachelor of Science - Computer Science
C. Abdul Hakeem College of Engineering
Vellore, IndiaHigh School Diploma -
Government Boys Higher Secondary School
Katpadi, IndiaSkills
- Process optimization
- Data analysis
- Program management
- Capacity planning
- Performance Metrics Analysis
- People management
Languages
Urdu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Proficient (C2)
C2
Arabic
Advanced (C1)
C1
References
References available upon request.
Timeline
Acting Operations Manager
Amazon Development Centre, India
05.2025 - Current
Catalog Manager
Amazon Development Centre
06.2022 - 04.2024
Associate Account Manager
Amazon Development Centre
10.2020 - 06.2022
Catalog Lead - AVS
Amazon Development Centre
10.2017 - 09.2020
Customer Support Representative
Groupon Shared Services
08.2015 - 09.2017
Technical Support Officer
Hcl Technologies pvt ltd
01.2014 - 02.2015
SSLC, Vidyaniketan Matriculation School
Bachelor of Science - Computer Science
C. Abdul Hakeem College of Engineering
High School Diploma -
Government Boys Higher Secondary School
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