Aaditya Manoj
Thiruvananthapuram
Summary
Improved employee satisfaction ratings by 25% through targeted engagement initiatives
Reduced turnover by 30% through effective recruitment and retention strategies
Developed and implemented a comprehensive diversity and inclusion program, resulting in a 50% increase in diverse hiring
Overview
3
3
years of professional experience
Work History
Head Concierge
Gem Fitzrovia
Bolsover Street
10.2023 - 11.2024
- Prepared reports detailing performance metrics related to concierge services.
- Built strong guest relationships through personalized service.
- Lead recruitment efforts, including talent sourcing, interviewing, and onboarding.
- Design and deliver training programs to enhance employee skills and knowledge
- Manage employee relations, including conflict resolution, performance management, and benefits administration.
- Collaborate with senior leadership to drive organizational change and improvement.
Client Service Executive
Jodes Cake world
Thiruvananthapuram
11.2021 - 05.2022
- Coordinated marketing events for showcasing product and service offerings.
- Provided customer service support to clients, responding quickly and accurately to inquiries.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
Education
Master of Science - Human Resource Management
University of Sussex
Brighton 11-2023
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management And Catering Technol
Kovalam, India01-2022
Skills
- Brand representation
- Client relationship building
- Meeting facilitation
- Persuasive speaking skills
- Financial acumen
- Strong negotiation skills
- Excellent communication, interpersonal, and problem-solving skills
- Strong analytical and reporting skills, with experience in data-driven decision-making
- Time management skills
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Head Concierge
Gem Fitzrovia
10.2023 - 11.2024
Client Service Executive
Jodes Cake world
11.2021 - 05.2022
Master of Science - Human Resource Management
University of Sussex
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management And Catering Technol