Summary
Overview
Work History
Education
Skills
Timeline
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Aaditya Mishra

Indore,MP

Summary

Customer Service Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency.

Overview

2025
2025
years of professional experience

Work History

Customer Relationship Manager

Decathlon Sports India
02.2024 - 12.2024
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Created activities and engagements to enhance customer experience, knowledge, and patronage.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Created customer support strategies to increase customer retention.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Completed opening and closing functions to meet operational needs.

Event Organizer

U&Me Creation PVT. LTD.
  • Coordinated schedules and timelines for events.
  • Participated in strategy development and planning to grow organizing program and advance campaigns.
  • Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
  • Implemented innovative event concepts to create memorable experiences for attendees, driving repeat business and referrals.
  • Successfully managed a team of volunteers to provide exceptional support during events, fostering a positive work environment and efficient task completion.
  • Negotiated favorable contracts with vendors, securing high-quality services at competitive rates.

Customer Service Representative Manager

Choice Broking Firm
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Logistics Coordinator

Flipkart
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Improved order accuracy through meticulous data entry and verification processes.

Education

Bachelor of Science - Mathematical Sciences

Vikram University , Ujjain
Ujjain, India

Skills

  • Tableau data visualization
  • Excel data analysis skills
  • Proficient in Google Sheets
  • Effective prospecting techniques
  • Customer engagement strategies
  • CRM software proficiency
  • Collaborative networking abilities
  • Sales and service experience
  • Analytical & Problem solving
  • Target Achievement
  • Sales Funnel Management
  • Clear communication
  • User experience in CRM
  • Route optimization
  • Operational efficiency

Timeline

Customer Relationship Manager

Decathlon Sports India
02.2024 - 12.2024

Event Organizer

U&Me Creation PVT. LTD.

Customer Service Representative Manager

Choice Broking Firm

Logistics Coordinator

Flipkart

Bachelor of Science - Mathematical Sciences

Vikram University , Ujjain

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Aaditya Mishra