Aaditya Palkar
Operational Partner - Chaap De Phatte & Veera Da Chaap
Pune
Summary
A results-oriented and customer-focused restaurant operational manager with eight years of experience managing successful restaurants. Possesses a proven track record of delivering exceptional customer service, increasing revenue, and maintaining operational efficiency. Strong leadership, communication, and organizational skills.
Overview
8
8
years of professional experience
Work History
Operational Partner
Chaap De Phatte & Veera Da Chaap
Pune
12.2022 - Current
- Operational:
- Oversee the daily operations for both the outlets, including managing staff, monitoring inventory, managing vendor relationships, and ensuring compliance with food safety and sanitation regulations.
- Collaborate with the stakeholders to develop and implement strategies to drive sales, improve profitability, and enhance the customer experience.
- Develop a strategy for working with 3rd party portals like Swiggy and Zomato to maximize exposure and sales while managing costs and maintaining the brand's high standards for quality and service.
- Conduct regular audits and inspections to ensure that all locations are meeting the brand's high standards for quality, service, and cleanliness.
- Analyze performance metrics and develop action plans to address any areas of opportunity or concern. Align growth plans with the team, including identifying training needs, developing career paths, and fostering a positive work environment.
- Manage labor costs, purchase costs and food costs and scheduling to ensure that staffing levels are appropriate and within budget for maximum profitability.
- Marketing:
- Plan and execute marketing activities, such as promotional campaigns, social media outreach, and community events, to drive customer traffic and build brand awareness.
- Monitor marketing costs to ensure they are within budget and aligned with business objectives.
- Focus on driving business to the outlets through targeted marketing and promotions.
Operational Manager
Nativ & Anthem Experience
Pune
06.2022 - 12.2023
- Set up the restaurant by identifying potential locations, negotiating leases, and coordinating with the design and construction team.
- Develop and implement operational policies and procedures to ensure efficient and consistent operations.
- Hire, train, and manage staff to deliver high-quality service and meet business objectives.
- Create and manage a budget for the restaurant operations, including food and beverage costs, labor costs, and other expenses.
- Develop and execute marketing strategies to increase brand awareness, drive customer traffic, and promote the restaurant.
- Monitor food quality and consistency to ensure high standards are maintained.
- Manage inventory levels to optimize cost savings and minimize waste.
- Ensure compliance with food safety and sanitation regulations.
- Collaborate with the management team to develop and implement menu items and pricing strategies to optimize profitability.
- Analyze sales and customer feedback data to identify areas of opportunity for improvement.
- Foster a positive work environment and develop staff by providing training and coaching.
- Develop and maintain strong relationships with customers, vendors, and other stakeholders to drive loyalty and promote the restaurant.
Operations Manager
Pergola - Bar & Kitchen
Pune
09.2019 - 11.2021
- Manage and supervise all aspects of the restaurant operation, including staff management, procurement, and property management.
- Hire and train newly recruited staff and monitor their job performance, communicating job expectations and appraising job results.
- Initiate and enforce systems, policies, and procedures, as well as disciplinary activities.
- Contribute to the initial aspects of commencing new projects and streamline the organization by setting up the hierarchy of the organization.
- Maintain petty cash and accounting, as well as oversee overall property management and maintenance.
- Achieve financial objectives by anticipating requirements, submitting information for budget preparation, scheduling expenditures, monitoring costs, and analyzing variances.
- Identify and cost-effective vendors and supplier bases for cost-effective procurement of materials, spares, and consumables in the indigenous market.
- Analyze vendor quotations, negotiate prices, place orders, and follow up on deliveries.
- Generate and review daily and weekly business reports to track and forecast sales and plan accordingly.
- Control costs where possible by analyzing reports and coming up with cost-saving ideas.
- Take forward group bookings and corporate business, finalizing plans and executing them.
- Inculcate and maintain proper coordination within and with all departments to ensure smooth restaurant operations.
Assistant Restaurant Manager
Malaka spice Koregaon Park Pune (1Year) Tvum (1.5 Years) & Malaka Spice Viman Nagar (5 Months)
Pune
12.2015 - 08.2019
- Operations management: Demonstrated ability to oversee the entire restaurant operation, from staffing to guest relations, ensuring smooth and efficient operations.
- Cost control and budgeting: Experienced in preparing reports, maintaining costs, and analyzing P&L sheets, with a track record of developing cost-effective solutions to control expenses and meet target sales.
- Staff management: Proven ability to manage a large team of employees during shifts, assigning roles and duties, hiring and training staff members, managing annual leave, and resolving conflicts within a team.
- Customer service: Skilled in ensuring all F&B staff provide standard and prompt service, managing guest complaints, and maintaining customer satisfaction levels.
- Event planning: Experienced in menu planning for private parties and outdoor catering, and coordinating famous events like Beer Fest, Annual Wine Fest, and Diwali Bazaar.
- Collaboration and coordination: Adept at coordinating between kitchen and home delivery crew, supervising and mentoring F&B crew as well as housekeeping and valet, and managing F&B service operations in the absence of the restaurant manager.
Education
Bachelor Degree in Hotel Management & Catering - Hotel Management & Catering Technology
AISSMS College Pune University
PuneNo Degree - Professional Bartending Certified Course of 1 Yr,
Boozers And Shaker
PuneSkills
Leadership
undefinedManagement Training
Corporate Leadership Trainee (Management Trainee)
- Grand Hyatt Goa, India (4 months)
- Trained and motivated food and service teams to ensure high-quality guest experience
- Managed inventory control and monitored operational costs to maximize profitability
- Demonstrated exceptional guest relations skills, earning recognition as a brand ambassador
- Assisted in the marketing and promotion of upcoming events and deals to drive sales
- Assigned and monitored F&B service crew duties and job allocations to ensure smooth operations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operational Partner
Chaap De Phatte & Veera Da Chaap
12.2022 - Current
Operational Manager
Nativ & Anthem Experience
06.2022 - 12.2023
Operations Manager
Pergola - Bar & Kitchen
09.2019 - 11.2021
Assistant Restaurant Manager
Malaka spice Koregaon Park Pune (1Year) Tvum (1.5 Years) & Malaka Spice Viman Nagar (5 Months)
12.2015 - 08.2019
Bachelor Degree in Hotel Management & Catering - Hotel Management & Catering Technology
AISSMS College Pune University
No Degree - Professional Bartending Certified Course of 1 Yr,
Boozers And Shaker
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