AAFREEN DHAMANI
Mumbai
Summary
Creative, detailed oriented professional demonstrating broad-ranging achievements and knowledge within diverse spheres of the retail and corporate industry. Combines strong handson competencies and innate leadership, interpersonal, management, and communication skills with a vivacious, friendly personality. Retail management professional proficient in managing multiple simultaneous tasks. A motivational leader with self-directed nature and key strengths in financial administration, account management, and training.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Burberry India Pvt Ltd
Mumbai
05.2024 - Current
- Created innovative approaches to optimize revenue and enhance profitability.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Demonstrated exceptional performance by leading customer service initiatives that exceeded team goals and effectively resolved issues.
- Recognized operational inefficiencies, taking proactive steps to enhance workplace safety and productivity.
- Consistently monitored employee performance to proactively identify and address any areas needing improvement.
- Developed and implemented store tactics and strategies to achieve operational performance and sales goals.
- Streamlined work flow productivity by effectively hiring, managing, and nurturing top talent.
- Crafted impactful business plans that directed strategic decision-making towards long-term objectives.
Assistant Store Manager
Burberry India Pvt Ltd
Mumbai
09.2022 - 05.2024
- Facilitated the orientation process by delivering comprehensive instruction to newly hired employees regarding corporate guidelines.
- Prepared and presented comprehensive reports on sales activity, customer feedback, and pertinent data.
- Enhanced efficiency through targeted problem-solving and process optimization.
- Performed regular reviews to assess staff members' performance and uncover opportunities for growth.
- Coached and developed store associates through formal and informal interactions.
- Maintained strict adherence to safety protocols, while also encouraging and enforcing a culture of safety within the team.
- Developed and implemented strategies for exceptional customer service.
Virtual Assistant
Growup Group
07.2021 - 09.2022
- Streamlining hiring processes, Complete research and competitive analysis in any field, Building and delivering different workforce training, Researching prospective clients in the target markets, Pursuing leads and moving them through the sales cycle, Communicating new product developments to prospective clients, Providing administrative assistance, Understanding of client's background and organization and making a suitable sales pitch, Coordinating with external and internal personnel for setting up Pre-Sales meetings, Relationship management and upkeep with the top 50 UHNIs and their families
Associate Store Manager
Casper Sleep
Toronto
09.2019 - 04.2020
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities, Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues, Simplified shipping and receiving processes, which boosted productivity by 10%, Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates, Volunteered to assist with operational responsibilities, demonstrating a willingness to learn new tasks and increase skill levels, Managed scheduling and task delegation for a 15-member team, Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals, Exceeded team goals and collaborated with staff members to implement customer service initiatives, Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes, Designed and implemented strategic business plans to achieve growth and sales goals while managing the sales team and building long-lasting customer relationships
Assistant Manager
Guess Inc
Toronto
07.2018 - 09.2019
- Ensured proper organization of the store, responded to customer complaints, and answered questions in a timely and knowledgeable manner, Achieved weekly sales, budget, and other targeted goals, Mentored the team on effective upselling and cross-selling techniques, Demonstrated company core values as a role model, with a focus on respect, honesty, integrity, diversity, inclusion, and safety of others, Performed daily activities in a timely manner, including managing the housekeeping and inventory needs of the store, Addressed customer issues to ensure swift and successful resolution, Built and maintained effective relationships with peers and upper management, Communicated merchandise needs and issues to appropriate supervisors in a timely fashion, Held each team member accountable for achieving brand and performance goals, Worked as a team member to provide the highest level of service to customers, Opened and closed the store, including counting cash, opening and closing cash registers, and creating staff assignments, Maintained visually appealing and effective displays for the entire store
Store Manager & Trainer
Jimmy Choo
Mumbai
02.2016 - 01.2018
- Managed store appearance, including merchandising and displays, signage, decorations, and cleaning, Created and delivered weekly schedule assignments to staff members in a timely manner, Resolved customer problems by investigating issues, answering questions, and building rapport, Trained staff to deliver outstanding customer service, Built a loyal customer base by delivering excellent service and ensuring that in-demand products were available, Provided excellent customer service and adhered to all standard practices, resulting in maximized sales and minimized shrinkage, Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service, Hired, trained, and managed a team of 25 associates, including evaluating performance and enforcing disciplinary actions, Implemented succession planning by training and developing 7 associates into leadership positions, Oversaw inventory tracking, management, and physical inventory counts
Store Manager
Tommy Hilfiger
Mumbai
11.2012 - 02.2016
- Managed store appearance, including merchandising and displays, signage, decorations, and cleaning, Created and delivered weekly schedule assignments to staff members in a timely manner, Resolved customer problems by investigating issues, answering questions, and building rapport, Trained staff to deliver outstanding customer service, Built a loyal customer base by delivering excellent service and ensuring that in-demand products were available, Provided excellent customer service and adhered to all standard practices, resulting in maximized sales and minimized shrinkage, Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service, Hired, trained, and managed a team of 25 associates, including evaluating performance and enforcing disciplinary actions, Implemented succession planning by training and developing 7 associates into leadership positions, Oversaw inventory tracking, management, and physical inventory counts
Education
MBA - Retail Management
ITM
Mumbai, IndiaBachelor of Science - Fashion Design
INIFD
Bangalore, IndiaSkills
- Inventory control
- Loss prevention
- Problem solving
- Store appearance and merchandise
- Process and procedure development
- Personnel training and development
- Financial Administration
- Objection Handling
- Customer Service Management
- Team Development
- Revenue Generation
- Competitor Monitoring
- Talent Recruitment
- Sales Analysis
- Strategic thinker
- Training and mentoring
Certification
Certified Trainer and Train the Trainer Mentor
Timeline
Store Manager
Burberry India Pvt Ltd
05.2024 - Current
Assistant Store Manager
Burberry India Pvt Ltd
09.2022 - 05.2024
Virtual Assistant
Growup Group
07.2021 - 09.2022
Associate Store Manager
Casper Sleep
09.2019 - 04.2020
Assistant Manager
Guess Inc
07.2018 - 09.2019
Store Manager & Trainer
Jimmy Choo
02.2016 - 01.2018
Store Manager
Tommy Hilfiger
11.2012 - 02.2016
MBA - Retail Management
ITM
Bachelor of Science - Fashion Design
INIFD
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