AAFREEN KHAN
Summary
I'm a focused and enthusiastic individual, passionate about learning and growth. With experience in customer service, sales, and content moderation, I bring strong communication skills and a positive attitude to every role. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Content moderator
Taskus Pvt. Ltd.
06.2024 - 05.2026
- Moderated content to meet quality and compliance standards, including AI training and examination of content.
- Reviewed user-generated content for adherence to community guidelines.
Advanced Resolution Expert
Teleperformance Pvt. Ltd.
08.2023 - 06.2024
- Resolved complex customer queries for e-commerce clients, enhancing customer satisfaction.
- Handled high-value product issues, including electronics, by verifying customer complaints.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Customer Consultant & Sales Manager
Techsolvo Pvt. Ltd.
04.2022 - 06.2023
- Guided clients through software setup and configuration, ensuring smooth implementation and user satisfaction.
- Assisted customers with product inquiries and troubleshooting, enhancing overall customer experience.
Back Office Assistant
NEMA Automobiles Shajapur
Shajapur
01.2021 - 01.2022
- Coordinated documentation, reports, and office operations to ensure smooth workflow
- Assisted in processing invoices and managing payments, contributing to timely financial operations.
- Maintained accurate records and documentation for inventory and customer transactions.
Education
MBA - (HR+IT)
DAVV University
INDORE05-2026
Bachelor of Commerce (B.Com) - Computer Applications
Vikram University
01-2023
Senior Secondary (12th) - Commerce Stream
CBSE
01-2020
Skills
- Problem resolution
- Effective communication
- Customer service
- MS Excel
- MS office
- Content moderation
- Time management abilities
- Multitasking capacity
- Leadership
- Problem-solving aptitude
Certification
- Bajaj Finserve
(Banking and Finance)
Timeline
Content moderator
Taskus Pvt. Ltd.
06.2024 - 05.2026
Advanced Resolution Expert
Teleperformance Pvt. Ltd.
08.2023 - 06.2024
Customer Consultant & Sales Manager
Techsolvo Pvt. Ltd.
04.2022 - 06.2023
Back Office Assistant
NEMA Automobiles Shajapur
01.2021 - 01.2022
MBA - (HR+IT)
DAVV University
Bachelor of Commerce (B.Com) - Computer Applications
Vikram University
Senior Secondary (12th) - Commerce Stream
CBSE