Aafrin Husain Khan
Noida
Summary
Energetic and Passionate college student of PGD in Event Management. I offer strong interpersonal skills to develop customer solutions with thought leadership and integrity, excellent interpersonal, oral and written communication and presentation skills, functioning well both independently and collaboratively with an outgoing personality. My goal is to become a valuable asset to my organization.
Overview
2
2
years of professional experience
Work History
Client Service Manager
Rockwood Industries Pvt Ltd
Sahibabad Industrial Area, Ghaziabad
01.2022 - 02.2023
- Coordinated with internal teams to develop strategies for addressing customer needs in a timely manner.
- Provided timely responses to customer inquiries and requests for service.
- Reviewed accounts for payments received or approved credit arrangements.
- Analyzed customer feedback to identify trends, opportunities, and areas of improvement.
- Analyzed customer feedback surveys and implemented changes accordingly.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Customer Service Representative
Amar Ujala
Ballia
04.2021 - 07.2021
- Answered inbound calls, chats and emails to facilitate customer service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Updated databases with new and modified customer data.
Education
Bachelor of Journalism & Mass Communication -
Sharda University
Greater Noida, Uttar Pradesh, India05-2022
Sr. Secondary
The Millennium School
Lucknow, IndiaHigh School
St. Xavier's School
Ballia, IndiaPGD in Event Management
AAFT
Noida, IndiaSkills
- Client Services
- Customer Relations
- Training and Mentoring
- Project Management
- Problem-Solving
- Positive and Constructive Feedback
- Time Management
- Research Ability
- Customer Service
- Team Building and Leadership
- MS Office
- Decision-Making
- Relationship Building
Languages
Hindi
First Language
English
Advanced (C1)
C1
Urdu
Intermediate (B1)
B1
Timeline
Client Service Manager
Rockwood Industries Pvt Ltd
01.2022 - 02.2023
Customer Service Representative
Amar Ujala
04.2021 - 07.2021
Bachelor of Journalism & Mass Communication -
Sharda University
Sr. Secondary
The Millennium School
High School
St. Xavier's School
PGD in Event Management
AAFT
Similar Profiles
Kimberly HenningKimberly Henning
Teacher at Rockwood School DistrictTeacher at Rockwood School District
Cameron ThorntonCameron Thornton
Provisions Distributor at Rockwood South Hill/ United Methodist HomesProvisions Distributor at Rockwood South Hill/ United Methodist Homes
Liz WymanLiz Wyman
Assistant Classroom Teacher at Rockwood School DistrictAssistant Classroom Teacher at Rockwood School District