Summary
Overview
Work History
Education
Skills
Certification
Hi, I’m

Aaina Aggarwal

Senior Customer Success Manager
Bangalore
Aaina Aggarwal

Summary

Senior Customer Success Manager | 10 Years in Customer Experience | AWS Certified Cloud Practitioner | Strong leader and problem-solver dedicated to streamlining operations | Uses independent decision making skills and sound judgment to positively impact company success

Overview

10
years of professional experience
4
years of post-secondary education
1
Certificate

Work History

DigitalOcean
Bengaluru

Growth Account Manager
02.2025 - 04.2025

Job overview

  • Drive growth by leveraging data insights and experimentation to prioritize high-impact opportunities.
  • Use analytics to track KPIs, understand user behavior, and inform targeted engagement strategies.
  • Collaborate with engineering, product, design, and marketing teams to execute growth initiatives.
  • Lead revenue and strategic success for 50+ Logos as the category’s primary business owner.
  • Ensure local relevance of growth efforts by understanding regional market dynamics.
  • Align with global teams to maintain consistency while adapting strategies to regional needs.

DigitalOcean
Bengaluru

Team Leader - CRM Operations
09.2023 - 01.2025

Job overview

  • Managed a portfolio of ~60 accounts in the APAC and EMEA markets, driving customer success for $18M in ARR by fostering strategic relationships and ensuring businesses maximize value from DigitalOcean’s cloud solutions.
  • Proactively engaged with customers evaluating AWS, GCP, Linode, and Vultr, identifying key pain points and positioning DigitalOcean as the superior choice through personalized migration roadmaps and cost-benefit analyses.
  • Led high-touch consultative engagements, educating customers on how DigitalOcean’s Managed Services, including Databases, Kubernetes, and Compute solutions,could solve their challenges in cost optimization, scalability, and operational simplicity.
  • Overcame objections and hesitations by demonstrating real-world use cases, facilitating pilot projects, and showcasing hands-on support to ensure smooth migrations.
  • Built deep trust with stakeholders, ensuring they felt heard and valued throughout the migration journey, leading to long-term customer advocacy and retention.
  • Worked cross-functionally with product, engineering, and support teams to remove friction in onboarding, streamline technical support, and ensure customers had an exceptional experience post-migration.
  • Represented DigitalOcean at global conferences in the Philippines, London, Thailand, and Singapore, leveraging these opportunities to educate prospects, strengthen relationships, and accelerate product adoption.
  • Implemented structured feedback loops, collecting valuable insights from migrating customers, leading to enhanced product development and improved customer satisfaction scores.
  • Developed strategic success plans, resulting in a 30% increase in product usage among key accounts by proactively guiding them toward best practices and advanced product features.
  • Conducted quarterly business reviews, uncovering growth opportunities and helping drive expansion revenue through upsells, cross-sells, and deepened engagement.

DigitalOcean
Bengaluru

Customer Success Manager
12.2021 - 08.2023

Job overview

  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Managed a portfolio of key 200+ accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

DigitalOcean
Bengaluru

Subject Matter Expert
01.2021 - 12.2022

Job overview

  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.

DigitalOcean
Bengaluru

Associate Customer Success Manager
09.2020 - 11.2021

Job overview

  • Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Managed a portfolio of key 200+ accounts, maintaining strong relationships and ensuring high levels of satisfaction.

DigitalOcean
Bengaluru

Customer Onboarding Manager
01.2021 - 09.2021

Job overview

  • Led and scaled the onboarding process for 2,000+ customer accounts across EMEA, APAC, and AMER, driving early product adoption, engagement, and long-term success.
  • Designed & Executed Scalable Onboarding Workflows: Built end-to-end onboarding journeys tailored to customer segments, combining automation and high-touch guidance. Resulted in a 30% faster time-to-value for new customers.
  • Owned Global Engagement Campaigns: Created and launched targeted email sequences and educational touchpoints, improving onboarding email open rates by 40% and increasing early feature adoption by 25%.
  • Tracked and Optimized Onboarding Engagements: Analyzed customer behavior during onboarding to identify friction points. Implemented adjustments that led to a 15% reduction in early churn.
  • Turned Onboarding into a Feedback Engine: Captured qualitative feedback from onboarding interactions and engagements, contributing to multiple product enhancements and influencing roadmap decisions.
  • Cross-Regional Execution: Successfully managed onboarding for customers across three global regions (EMEA, APAC, AMER), adapting communication styles and timelines to ensure local relevance and impact.
  • Collaborated Cross-Functionally: Worked with Product, Success, and Sales teams to ensure a seamless handover, context sharing, and aligned onboarding experience.

Repup
Gurgaon

Customer Success Manager
09.2018 - 08.2020

Maropost

Client Specialist
04.2017 - 03.2018

Practo Technologies
Bengaluru

Product Specialist
03.2015 - 03.2017

Education

Punjab Technical University
Chandigarh

Bachelor of Science from Computer Science
06.2011 - 06.2015

Skills

Strategic Account Management

Certification

AWS Certified Cloud Practitioner

Similar Profiles

CREATE PROFILE
Aaina AggarwalSenior Customer Success Manager