Aakanksha Kasture
Nashik,
Summary
SAP SD Associate with 2+ years of experience in Order-to-Cash (OTC) processes. Experienced in sales orders, deliveries, billing, and returns, supporting defect resolution, enhancements, and coordination between users and technical teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SAP Associate
Accenture
Pune
11.2023 - Current
- Provided production support for Order-to-Cash (OTC) processes, handling incidents related to Sales Orders, Deliveries, Billing, and Returns.
- Analyzed and resolved issues in Sales Order processing (VA01/VA02) including pricing inconsistencies, delivery blocks, and master data–related errors.
- Supported delivery and billing processes by troubleshooting errors in Outbound Deliveries and Invoices, ensuring smooth downstream processing.
- Worked extensively on Returns and Credit processes, resolving document flow and billing-related issues.
- Handled Consignment processes (Consignment Fill-up, Issue, Return, and Pickup), resolving transactional and process-related issues in production.
- Investigated and supported failed IDocs, analyzing error logs and coordinating with technical teams to ensure successful reprocessing.
- Basic knowledge of EDI concepts, standards, and transaction flow.
- Performed root cause analysis for recurring issues and collaborated with cross-functional teams (MM / FI / Technical) for resolution.
- Used standard SAP tools such as VA01/VA02/VA03, VL01N/VL02N, VF01/VF03, SE16N, and error logs for issue analysis and resolution.
- Communicated with business users to understand issues, provide updates, and ensure timely closure of production tickets.
- Identified and deployed defects while supporting issue resolution.
- Coordinated with users and ABAP technical team for requirement understanding and deployment of enhancements.
Education
Bachelor's Degree - Computer Engineering
SNJB's Late Sau. Kantabai Bhavarlalji Jain
College Of Engineering, Nashik, Maharashtra06-2023
Diploma - Computer Technology
K. K. Wagh Polytechnic,
Nashik, Maharashtra.06-2020
Skills
- Order-to-Cash
- Sales Orders
- Deliveries
- Billing & Returns
- IDoc/EDI concepts
- Root Cause Analysis (RCA) & Production Support
- Incident management
- Problem-solving abilities
Certification
- SAP S/4HANA Cloud Private Edition, Sales
- SAP Sales and Distribution (SD) Certification – Accenture Tech Expressway Program
Tools / Platforms
- SAP Logon: PQ1, PE1, SE1
- ServiceNow (Incident / Ticket Management)
- MS Office: Excel, Word
Accomplishments
- Recognition Award at Accenture FY24
- Paper presentation at Global Research Conference (2023)
- Top Five Finalist Tech-Fight (2023)
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
SAP Associate
Accenture
11.2023 - Current
Bachelor's Degree - Computer Engineering
SNJB's Late Sau. Kantabai Bhavarlalji Jain
Diploma - Computer Technology
K. K. Wagh Polytechnic,