Aakanksha Malik
Pune
Summary
Dynamic Data Analyst with 2+ years of experience in data-driven process optimization and client relationship management. Proficient in SQL, Python, and advanced data analysis techniques. Demonstrated success in leveraging financial modeling and analytical skills to solve complex business challenges. With a recent master's degree in economics, I am poised to contribute impactful data research and analysis solutions at Forbes Advisor.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Account Manager
Barclays
Noida
03.2020 - 07.2021
- Resolved 95% of 50+ daily customer inquiries within 24 hours, improving customer satisfaction by 20%, by implementing data-driven strategies to identify and address common issues.
- Recognized consistently in the monthly R&R program for exceptional service, demonstrating a commitment to excellence and a deep understanding of customer needs.
- Facilitated knowledge transfer for intricate problem-solving, improving group productivity by 15% through the development and implementation of comprehensive training programs.
Business Analyst
American Express
Gurugram
03.2019 - 03.2020
- Responded to program administrators within SLA guidelines, ensuring compliance and efficiency by leveraging SQL and Python for data manipulation, aligning with Forbes Advisor's technical requirements.
- Enhanced client satisfaction by 20%, as measured by feedback surveys, by building strong relationships with key clients (Oracle, Facebook, Dell) and demonstrating exceptional client relationship management skills.
- Streamlined data management processes, improving operational efficiency by proficiently utilizing business tools (RNT, CLIC, GSPC, GREG, Globstar, MYSU), showcasing advanced data analysis capabilities.
Education
Master of Science - Economics
Symbiosis School of Online And Digital Learning
10.2024
Bachelor of Science - Economics (Hons)
Symbiosis School of Economics
Pune04-2018
Skills
- Advanced Excel Proficiency
- SQL Database Querying
- Python Programming
- Data Analysis Using STATA
- Statistical Analysis Using SPSS
- Power BI Data Visualization
- Financial Modelling
- Analytical Problem Solving
- Market Competitor Analysis
- Consumer Insights Analysis
Online Job Simulations
- Accenture: Data Analytics & Visualization
- BCG: Strategy Consulting
- Moreton Bay Regional Council: Economic Development
- JPMorgan Chase: Investment Banking
Certification
- Google Advanced Data Analytics
- SAS Statistical Business Analyst
- Google Project Management
- IBM Data Science Professional Certificate
Languages
Hindi
First Language
English
Proficient (C2)
C2
French
Beginner
A1
German
Beginner
A1
Timeline
Account Manager
Barclays
03.2020 - 07.2021
Business Analyst
American Express
03.2019 - 03.2020
Master of Science - Economics
Symbiosis School of Online And Digital Learning
Bachelor of Science - Economics (Hons)
Symbiosis School of Economics
Similar Profiles
Sharina WalkerSharina Walker
Fraud Detection Specialist at BarclaysFraud Detection Specialist at Barclays
Hemant RathodHemant Rathod
Information Security Analyst at BarclaysInformation Security Analyst at Barclays
Yemi OjoYemi Ojo
PPI case handler at BarclaysPPI case handler at Barclays