Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Timeline
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Aakanksha Nallapu

Aakanksha Nallapu

Hyderabad

Summary

Dynamic customer service professional with experience at Sutherland Global Services, excelling in inquiry resolution and relationship management. Recognized for training new associates and enhancing team performance. Adept at effective communication and adaptable learning, ensuring customer satisfaction and safety while fostering strong connections with clients.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Associate (Lyft Process)

Sutherland Global services
HYDERABAD
08.2024 - 06.2025
  • Handled incoming calls from customers regarding profiles and other inquiries.
  • Built relationships with customers by providing friendly customer service.
  • Assisted customers with their queries and answering questions about their trips and payments.
  • Provided customer service support for inquiries, complaints, and their safety.
  • Trained new associates with their operations, policies, and procedures as subject matter expert.

Education

Bachelor of Commerce in Honors - Accounting And Finance

Avinash College of Commerce
HYDERABAD
07.2021 - 07.2024

Mathematics.Economics.Commerce - Accounting

St.Anns Junior College For Women
Hyderabad
08.2019 - 05.2021

Skills

  • Customer service
  • Process training
  • Call handling
  • Inquiry resolution
  • Effective communication
  • Adaptable learning
  • Teamwork and collaboration
  • Relationship building
  • Relationship management
  • Attention to detail

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Certification

  • Skilled in Excel Pro and Microsoft Office.
  • Certified with Tally Prime

Timeline

Associate (Lyft Process)

Sutherland Global services
08.2024 - 06.2025

Bachelor of Commerce in Honors - Accounting And Finance

Avinash College of Commerce
07.2021 - 07.2024

Mathematics.Economics.Commerce - Accounting

St.Anns Junior College For Women
08.2019 - 05.2021
Aakanksha Nallapu