Aakanksha Sharma
Business Development Manager
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities. Skilled in Business Development offering 5 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
5
5
years of professional experience
Work History
Business Development Manager
OpenBots (Accelirate)
Pune
12.2022 - 02.2023
- Engaging with prospective clients to increase both Accelirate brand awareness and prospect engagement in order to set new sales meetings
- Data mining and data analysis based on the information given by the company CRM tool (Hub Spot, Salesforce, Sales Navigator etc)
- Managing strategic meetings with Accelirate partner reps and resources to strengthen strategic partnership and increase inbound partner leads, resulting in net new client meetings
- Assisted team in creating best possible RPA(Robotic Process Automation) solutions for business clients
- Maintained consistent cadence with partner reps as it relates to Accelirate’s value proposition/strategies/solutions, prospects, leads and meeting updates, etc.
- Supporting and driving data and sales analytics
- Maintained short term projects resulting in data visualization in team meetings
- Leading team activities as needed to increase lead generation resulting in new selling opportunities/meetings
Senior Customer Care Professional
American Express
Gurgaon
01.2020 - 03.2022
- Handled team of 5 to manage day to day functions
- Retrieving customer data and presenting relevant information, and cancelling services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Assisting in predictive analysis of data on short terms projects
- Strategizing with colleagues and business managers to gain in depth understanding of critical business
- Assisting customers with their complaints and making sure to perform root cause analysis
- Analyzing data models uniquely to deliver logical solutions to team
- Driving innovative solutions for strategic and operational changes
Sales and Marketing Manager
Multifit
Jaipur
12.2017 - 10.2019
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Developed and executed comprehensive sales strategy resulting in steady increase of customer base by 15% per month, averaging 230 new customers per month.
- Managing Business Development of venture by reaching out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Represented company and promoted products at conferences and industry events.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships under business development domain.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Analyzed market trends and identified untapped areas for growth, resulting in creation of new product bundles that increased monthly revenue by 20%.
Data Profiling Analyst
Arvato Bertlesmann
Arvato Bertlesmann, Gurgaon
04.2017 - 11.2017
- Utilized statistical techniques to interpret data, analyze results and prepare comprehensive reports.
- Evaluated complex datasets to identify, analyze and interpret trends and patterns.
- Reviewed comprehensive reports and performance indicators.
- Conducted research to acquire data from both primary and secondary data sources.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Self-motivated, with strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Master's - International Business
Leeds Beckett University
United Kingdom2015
Bachelor's - Business Management
IIS University
Jaipur2013
Skills
- Articulate verbal, written and presentation skills
- Creativity & problem solving skills
- Proficient in digital marketing tools
- Efficient in SAAS(Software As A Service), Salesforce, HubSpot, Canva, etc
- MS-Office (Word, Excel, Outlook, and PowerPoint)
- Multi tasking under heavy deadlines
- Leadership & time management
- Market and Competitive Analysis
- Cold Calling
- Cost Management
- Sales Statistics Analysis
- Business Planning
- Sales Channel Building
Accomplishments
- Pursuing certification courses in Python, SQL, and Tableau
- Managing teams from 5-7 members in every job role
- Able to multi task under strict deadlines
- Exceeded quarterly objectives by as much as 20% on a regular basis.
- Generated 3 times revenue in a brand new venture, MultiFit, as a Sales and Marketing Manager
- Team leader and good at time management
- Resolved product issue through consumer testing.
Additional Information
Projects:
- Study on what factors to consider for retail business expansion in international market for Indian ventures
- Research and analysis on business perspective of Mandarin Oriental Hotel group to contemplate its strategic success in the service industry
- Analysis of recruitment and selection in the expatriation process and determined the psychological risks embossing over the period in the Oil and Gas Industries.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Business Development Manager
OpenBots (Accelirate)
12.2022 - 02.2023
Senior Customer Care Professional
American Express
01.2020 - 03.2022
Sales and Marketing Manager
Multifit
12.2017 - 10.2019
Data Profiling Analyst
Arvato Bertlesmann
04.2017 - 11.2017
Master's - International Business
Leeds Beckett University
Bachelor's - Business Management
IIS University
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