Aakanksha Tomar
Assistant Manager
Bangalore,Karnataka
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Think and learn Pvt LTD (Byju's)
Bangalore
03.2020 - Current
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Managed and executed business plan and communicated company vision and objectives to motivate teams.
- Evaluated employee's strengths and assigned tasks based upon experience and training.
- Set aggressive targets for employees to drive company success and strengthen motivation
- On boarded new employees with training and new hire documentation. .
- Handled company's Social Media Escalations.
- Resolved legal escalations and out of court settlements for legal notices.
Product Specialist
Think and Learn Pvt Ltd(Byju's)
Bangalore
07.2019 - 02.2020
- Motivated students to utilize the learning app in order to improve product engagement.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Guided students in order to resolve their doubts
- Encouraged students to attend AITS (All India Test Series) conducted by BYJU'S.
- Proved successful working within tight deadlines and fast-paced environment .
- Managed customer data using CRM.
Business Development Executive
Protegir infosystems Pvt. Ltd
Indore
07.2018 - 06.2019
- Cultivate strong business relationship with clients to derive business development.
- Connect to the customers and fulfill there requirements in there website.
- Collect the information of customer and maintain there database.
3CT Supervisor
Teleperformance
Indore
06.2016 - 06.2018
- Worked as 3rd call transfer supervisor in an international process (SingPost).
- Managing the team in absence of team manager.
- Tasks and deploying team mates for the completion of the tasks.
- Handling customer escalation and manager call back request.
Education
Btech - Computer And Information Sciences
Rajlv Gandhi Technical University
Bhopal06.2015
Higher Secondary School -
Shri Maheshwari H.S. School
Indore06.2011
Skills
- Employee Coaching and Motivation
- Managing Multiple Priorities
- Performance Tracking and Evaluations
- Statistical Data Gathering
- Recruiting and Interviewing
Accomplishments
- Successfully executed multiple pilot projects.
- Created benchmark of 60% customer retention
Timeline
Assistant Manager
Think and learn Pvt LTD (Byju's)
03.2020 - Current
Product Specialist
Think and Learn Pvt Ltd(Byju's)
07.2019 - 02.2020
Business Development Executive
Protegir infosystems Pvt. Ltd
07.2018 - 06.2019
3CT Supervisor
Teleperformance
06.2016 - 06.2018
Btech - Computer And Information Sciences
Rajlv Gandhi Technical University
Higher Secondary School -
Shri Maheshwari H.S. School
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