AAKANKSHA WASSON

A result-oriented professional with excellent communication (English & Spanish), client interaction and multi- tasking skills, offering 6+ years of experience in Outsourcing industry, hands-on experience in:

Meta , Pre & Airline calls |Customer Service | International Voice & Non-Voice Process Management (Spanish and English ) | Transaction Coordination | Queue & Workflow Processing |

Profile Snapshot

• Commerce Graduate from Delhi University, offering experience in successfully managing Spanish Process.
• Highly skilled International Travel Agent with 3+ years of experience in selling Air Flight Tickets over the phone to international customers, primarily American clients in both Spanish and English Language
• Proficient in meta/pre bookings, airline Google campaign calls, and adept at handling change and new booking processes with airlines directly.
• Strong sales skills combined with deep knowledge of airline websites, enabling efficient completion of various tasks such as flight changes, new bookings, travel vouchers, and utilization of travel certifications and miles/points redemption.
• Committed to delivering exceptional customer service and achieving organizational goals through hard work and strategic approaches.
• Trained in Spanish Language from Cervantes Institute, New Delhi, also successfully conducted classroom trainings and taught Spanish to school students as part of freelancing assignments
• Action oriented, self-disciplined and organized with flexibility working in 24X7 environment, communicating clearly with both internal/external customers, abilities in learning fast and operating with minimal support.
• Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Core Competencies

~ Inbound/Outbound Customer Interaction

~ Client Management

~ Spanish Process (Voice & Non-Voice)

~ Escalation Management

~ New Joiners Coaching/Mentoring