Aakansha Deshpande

• Streamlined customer onboarding processes to ensure seamless service integration.
• Conducted regular check-ins with customers to assess satisfaction and address needs.
• Collaborated with sales teams to uncover upsell opportunities in existing accounts.
• Documented customer interactions and feedback in CRM systems to inform service improvements.
• Provided timely support for client inquiries through multiple communication channels.
• Analyzed customer data to enhance service delivery and improve user experience.
• Coordinated with vendors to resolve billing discrepancies and payment issues.
• Managed day-to-day operations for existing accounts, overseeing contract renewals and invoicing reconciliation.
• Managing UK AMS Customers

• Executed customer engagement strategies, enhancing satisfaction and loyalty via personalized plans.
  Developed proactive retention strategies, achieving 10% churn reduction this quarter.
  Analyzed customer data to identify churn causes, implementing corrective actions for root issues.
  Utilized CRM data to create personalized offers, increasing average order value by 30%.
  Collaborated with internal stakeholders to ensure service delivery met SLA requirements, improving cash flow.
  Managed accounts receivable processes, ensuring timely payments and resolution of overdue invoices.
  Conducted regular follow-ups with customers to negotiate payment terms and resolve disputes.
  Executed NPS surveys to assess customer loyalty, analyzing data for trends and improvement areas.

Client relationship management - Facilitated communication between clients and technical teams to resolve issues and enhance satisfaction.

• Contract renewal - Proactively identified opportunities for renewal and expansion by demonstrating product value and aligning with business goals.
• Churn retention and forecast management - Analyzed customer data to improve churn management and CSAT; engaged customers to understand needs and strengthen retention strategies.
• Analyzed customer data to identify trends, issues, and opportunities for improvement.
• Collaborated with cross-functional teams to develop strategies for driving customer success.

• Provided technical support for application issues across various platforms.
• Assisted in the deployment of software updates and patches effectively.
• Managed communication with stakeholders during critical incidents.
• Monitored system performance and identified areas for improvement.
• Managed service level agreements to ensure compliance and performance standards.
• Developed and implemented strategies for improving service delivery and efficiency.