Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Languages
Tools Proficiency
Timeline
Generic

Aakansha Sharma

Summary

Results-driven professional with expertise in Online Reputation Management, Customer Relationship Management, and cross-functional brand support. Skilled in client communication, issue resolution, insights reporting, social media coordination, and campaign support. Adept at collaborating across teams to ensure seamless project execution, maintaining strong client relationships, and delivering data-backed recommendations for brand growth.

Overview

5
5
years of post-secondary education
1
1
Certification

Work History

Junior Associate

RepIndia
New Delhi
05.2025 - Current
  • Monitored brand presence across digital platforms, providing insights to maintain a positive image and audience engagement.
  • Handled client escalations and CRM queries, resolving concerns and escalating tickets to the appropriate teams when required.
  • Collaborated with content, strategy, and media teams to integrate insights into campaigns and brand objectives.
  • Prepared and delivered comprehensive reports highlighting consumer sentiment, performance trends, and key insights.
  • Utilized tools such as Sprinklr and Konnect Insights for social listening, competitor tracking, and performance analysis.
  • Supported campaign execution by managing social media posting workflows and ensuring accurate, timely delivery.
  • Assisted in campaign pitches by conducting competitor analysis, gathering insights, and contributing to data-driven presentations.
  • Managed digital presence and crisis communication for key accounts including DishTV and Airports, ensuring brand consistency.

Education

Master of Arts - English

Indira Gandhi National Open University
07.2022 - 06.2024

Bachelor of Arts - English And French

Vivekananda College, University of Delhi
07.2019 - 06.2022

12th

DAV Public School

Skills

  • Client Coordination & Interaction
  • Escalation Handling
  • Social Media Management
  • Client Relationship Management
  • Content Workflow Management
  • Reporting & Insights
  • Campaign Support & Competitor Analysis
  • Crisis Communication
  • Cross-Functional Collaboration
  • Written & Verbal Communication
  • MS Office (Word, PowerPoint)
  • Excel – Formulas, Conditional Formatting, Basic Macros
  • Canva
  • Tutoring
  • Learning Agility
  • Brand monitoring

Certification

  • The Fundamentals of Digital Marketing, Google
  • Excel Skills Job Simulation, JPMorgan Chase & Co. - Forage
  • Introduction to Microsoft Excel, Coursera
  • Data Analytics and Visualization Job Simulation, Accenture North America - Forage
  • Canva Essentials, Canva

Hobbies and Interests

  • DIY projects
  • Reading novels
  • Language learning
  • Strategic games
  • Video editing
  • Mentoring
  • Fine arts
  • Tutoring youngsters
  • Dance
  • Gardening

Languages

  • English, Fluent
  • Hindi, Fluent
  • French, 20%

Languages

English
Proficient
C2
Hindi
Proficient
C2
French
Beginner
A1

Tools Proficiency

  • Sprinklr
  • Konnect Insights
  • Blogger
  • MS Office

Timeline

Junior Associate

RepIndia
05.2025 - Current

Master of Arts - English

Indira Gandhi National Open University
07.2022 - 06.2024

Bachelor of Arts - English And French

Vivekananda College, University of Delhi
07.2019 - 06.2022

12th

DAV Public School
Aakansha Sharma