Aakarsh Arora
New Delhi
Summary
Dynamic and detail-oriented Operations Analyst with a flair for optimizing processes and enhancing customer satisfaction in the fast-paced banking world. Known for resolving complex queries, streamlining workflows, and maintaining impeccable data integrity with a skill for balancing compliance and innovation
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service and Operations Analyst
Natwest Group
Gurugram
12.2022 - 10.2024
- Credit Card Operations Management: Managed the end-to-end processing of 100+ daily customer applications, ensuring flawless execution and maintaining a 100% quality rating and proper SLA during high-volume periods in a fast-paced financial services environment.
- Client Query & Workflow Analysis: Conducted an in-depth analysis of client queries and operational workflows, optimizing processes to align with stakeholder expectations, and enhance service delivery efficiency across the credit card operations.
- Compliance & Risk Management: Performed comprehensive security checks, proactively identifying potential GDPR risks and escalating issues when necessary to ensure the protection of sensitive customer data and full compliance with privacy regulations.
- Personal Details Modification & Customer Satisfaction: Successfully resolved 90% of credit card requests, directly improving customer satisfaction, reducing friction, and enhancing the overall credit cardholder experience.
- MIS Reporting & Reconciliation: Managed weekly MIS and reconciliation processes, consolidating data for over 60 reports, ensuring accuracy and timely submission to support strategic decision-making and performance analysis.
Education
Bachelors of Commerce - Accounting And Finance
Shaheed Bhagat Singh Evening College
New Delhi07-2022
Skills
- Data Analysis & Reporting
- Process Optimization
- Risk & Compliance Management
- MIS Reporting
- Risk Assessment
- MS Excel
- Customer Feedback Management
Certification
- MS Excel
- Introduction to Corporate Finance
Timeline
Customer Service and Operations Analyst
Natwest Group
12.2022 - 10.2024
Bachelors of Commerce - Accounting And Finance
Shaheed Bhagat Singh Evening College
Similar Profiles
Ethan SewellEthan Sewell
Personal Banker at NatWest GroupPersonal Banker at NatWest Group
Virag NemethVirag Nemeth
Human Resources Graduate at NatWest GroupHuman Resources Graduate at NatWest Group
Vishal RahejaVishal Raheja
Associate at NatWest GroupAssociate at NatWest Group