Master of Computer Applications - Computer And Information Sciences
SRIT Jabalpur Madhaya Pradesh
RGPV Bhopal07.2018
AAKASH KUMAR PANDEY
Bangalore
Summary
Industry Subject Matter Expert providing advanced technical knowledge and analysis of highly specialized applications and operational environment. Perform complex functional systems analysis, design, training and implementation advice on complex problems, including esoteric problems requiring extensive knowledge of subject matter.
Education
Bachelor of Computer Applications (BCA) -
MCRPV Bhopal
MCRPV Bhopal01.2012
Languages
Hindi, English
Timeline
Subject Matter Expert (SME)
Infosys BPM
05.2023 - Current
Senior Process Executive
Infosys BPM
05.2021 - 05.2023
Customer Care Executive
CONNEQT Business Solutions Limited
01.2020 - 05.2021
Master of Computer Applications - Computer And Information Sciences
SRIT Jabalpur Madhaya Pradesh
Bachelor of Computer Applications (BCA) -
MCRPV Bhopal
Skills
- Adaptability
- Strong analytical skills
- Training and mentoring
- Data Management
- Microsoft Excel Advance(Formulas and Functions)
- Continuous Learning
- Effectively presenting information through reports, presentations
- Audit reporting
- Team building
- Disaster Recovery Planning
Work History
Subject Matter Expert (SME)
Infosys BPM
05.2023 - Current
- Demonstrated strong leadership skills and ability to motivate and support team members.
- Designed visually appealing dashboards for easy interpretation of key performance indicators, assisting management in strategic planning efforts.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
- Optimized SQL queries for faster processing times, increasing overall productivity within team.
- Designed and developed data pipelines to acquire, clean and process data.
Senior Process Executive
Infosys BPM
05.2021 - 05.2023
- Compliance Grievance Department
- Maintained a comprehensive understanding of compliance regulations and requirements
- Effectively communicated resolutions to customers, ensuring their satisfaction.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Maintained database systems to track and analyze operational data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Customer Care Executive
CONNEQT Business Solutions Limited
01.2020 - 05.2021
- Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Collaborated with customers via various communication channels to deliver effective solutions
- Adhered to company policies and procedures to achieve call-time and quality standards.
Certification
- Python, People click solution bangaluru Karnataka
- SQL Server, Naresh IT Hyderabad
Personal Information
- Nationality: Indian
- Marital Status: Married
- DOB: 15-02-1994
Personal Information
- Date of Birth: 12/15/1991
- Marital Status: Single
Overview
4
4
years of professional experience
1
1
Certificate
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