Summary
Overview
Work History
Education
Skills
Interests
Listen Music
Timeline
Generic

Aakash .

Gurgaon,Haryana

Summary

CARRER OBJECTIVE To gain an employment with a company that offers me consistent oppourtinies to enchance my professional skills in a dynamic and stable workplace and can give me a chance to put my efforts in attending organizational goals as well as personal. Results-oriented Support Manager offering [Number] years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management. Reliable customers' advocate committed to fully understand customer issues and solve them. Relentless and creative team player with flexibility to effectively manage client demands. Energetic self-starter troubleshooting complex software issues and documenting bugs.

Overview

6
6
years of professional experience

Work History

Senior Associate

WNS Global Services
Gurgaon, Haryana
07.2024 - Current

Classify customers as low-risk based on transaction type,
geography, and business nature

Ensure no adverse media or suspicious activities linked to the
customer

● Conduct periodic reviews based on business requirements
● Monitor transactions to detect unusual patterns despite low risk
● Adhere to local and international regulatory frameworks for SDD
● Document and maintain records as per compliance requirements
Maintain accurate records of verified documents for audit and
regulatory purposes

Collaborate with compliance teams to escalate suspicious or
fraudulent documents for further investigation

Increased client satisfaction through thorough analysis of project
requirements and delivering high-quality results.

Implemented process improvements that led to significant time
savings and increased accuracy in deliverables.

Analyzed and investigated clients to conduct detailed customer due
diligence and enhanced due diligence review.

Provided training to new team members on KYC procedures,
resulting in increased productivity and effectiveness.

Collaborated with cross-functional teams to ensure alignment of
KYC processes across the organization.

Offered internal support for audit, compliance and reporting
activities.

Facilitated communication with onboarding team to gather
information and onboarding documentation.

Advisor

Concentrix
Gurgaon, Haryana
11.2021 - 07.2024


Assisted customers with credit card inquiries, transactions, and
account-related issues

Handled disputes, chargebacks, and fraud concerns while ensuring
compliance with banking policies

Educated the customers about credit card features, benefits, and
security measures

Processed payments, adjust account settings, and update customer
information as needed

Maintained high customer satisfaction by resolving complaints
efficiently and professionally

● Collect basic identity information (e.g., name, address, date of birth)
Assisted customers in navigating company website and placing
online orders, improving overall user experience.

Verify using reliable documents (passport, national ID, or utility
bills)

Participated in training programs to enhance product knowledge
and customer service skills.

Support Executive

Indiabulls Finance and Pvt Ltd
Gurgaon, Haryana
06.2021 - 11.2021
  • Coordinated priority of support work based on client and business needs.
  • Collaborated with quality assurance and R&D teams to facilitate support query resolution.
  • Tracked inbound support tickets to provide clear resolutions to customers.
  • Captured customer feedback to communicate to superiors for ongoing improvement.
  • Maintained composure when faced with difficult customer situations.
  • Prepared employee schedules for maximum coverage during key hours.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.

Associate

IGT Solutions
Gurgaon, Haryana
12.2020 - 05.2021
  • Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
  • Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.
  • Coordinated special requests such as wheelchair assistance or dietary restrictions seamlessly into travel plans.
  • Facilitated timely communication between clients and suppliers, fostering trust and preventing potential disputes.
  • Implemented effective cost-saving measures without compromising service quality or customer satisfaction levels.
  • Utilized advanced booking systems proficiently to optimize time management capabilities while handling multiple reservations simultaneously.
  • Assisted clients in resolving travel-related issues promptly, ensuring a positive experience and fostering loyalty.
  • Provided expert advice on visa requirements, assisting clients through the application process as needed.
  • Consistently monitored industry trends to stay informed about new developments and opportunities within the travel sector.

Apprentice

Le Meridien Hotel
Delhi, Delhi
10.2018 - 10.2020
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Managed event contracts, estimates, event profiles and post-event summaries.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Used cash registers and credit card machines to cash out customers.

Education

12th -

Board Of School Education

B.A Graduate - Technical

1 Year Course Hospitality Frankffin - undefined

Air Hostess Training Institute

Skills

Customer service understanding

undefined

Interests

Play Games

Listen Music

I like all kind of music . It totally depends on mood

Timeline

Senior Associate

WNS Global Services
07.2024 - Current

Advisor

Concentrix
11.2021 - 07.2024

Support Executive

Indiabulls Finance and Pvt Ltd
06.2021 - 11.2021

Associate

IGT Solutions
12.2020 - 05.2021

Apprentice

Le Meridien Hotel
10.2018 - 10.2020

12th -

Board Of School Education

B.A Graduate - Technical

1 Year Course Hospitality Frankffin - undefined

Air Hostess Training Institute
Aakash .