Aakash .

Classify customers as low-risk based on transaction type,
geography, and business nature
●
Ensure no adverse media or suspicious activities linked to the
customer

● Conduct periodic reviews based on business requirements
● Monitor transactions to detect unusual patterns despite low risk
● Adhere to local and international regulatory frameworks for SDD
● Document and maintain records as per compliance requirements
Maintain accurate records of verified documents for audit and
regulatory purposes
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Collaborate with compliance teams to escalate suspicious or
fraudulent documents for further investigation
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Increased client satisfaction through thorough analysis of project
requirements and delivering high-quality results.
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Implemented process improvements that led to significant time
savings and increased accuracy in deliverables.
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Analyzed and investigated clients to conduct detailed customer due
diligence and enhanced due diligence review.
●
Provided training to new team members on KYC procedures,
resulting in increased productivity and effectiveness.
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Collaborated with cross-functional teams to ensure alignment of
KYC processes across the organization.
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Offered internal support for audit, compliance and reporting
activities.
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Facilitated communication with onboarding team to gather
information and onboarding documentation.

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Assisted customers with credit card inquiries, transactions, and
account-related issues
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Handled disputes, chargebacks, and fraud concerns while ensuring
compliance with banking policies
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Educated the customers about credit card features, benefits, and
security measures
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Processed payments, adjust account settings, and update customer
information as needed
●
Maintained high customer satisfaction by resolving complaints
efficiently and professionally

● Collect basic identity information (e.g., name, address, date of birth)
Assisted customers in navigating company website and placing
online orders, improving overall user experience.
●
Verify using reliable documents (passport, national ID, or utility
bills)
●
Participated in training programs to enhance product knowledge
and customer service skills.

• Coordinated priority of support work based on client and business needs.
• Collaborated with quality assurance and R&D teams to facilitate support query resolution.
• Tracked inbound support tickets to provide clear resolutions to customers.
• Captured customer feedback to communicate to superiors for ongoing improvement.
• Maintained composure when faced with difficult customer situations.
• Prepared employee schedules for maximum coverage during key hours.
• Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.

• Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
• Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.
• Coordinated special requests such as wheelchair assistance or dietary restrictions seamlessly into travel plans.
• Facilitated timely communication between clients and suppliers, fostering trust and preventing potential disputes.
• Implemented effective cost-saving measures without compromising service quality or customer satisfaction levels.
• Utilized advanced booking systems proficiently to optimize time management capabilities while handling multiple reservations simultaneously.
• Assisted clients in resolving travel-related issues promptly, ensuring a positive experience and fostering loyalty.
• Provided expert advice on visa requirements, assisting clients through the application process as needed.
• Consistently monitored industry trends to stay informed about new developments and opportunities within the travel sector.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Collaborated with kitchen to inform customers of wait times and answer questions about food.
• Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
• Managed event contracts, estimates, event profiles and post-event summaries.
• Conducted dining room and server checks to assess readiness for expected customer loads.
• Used cash registers and credit card machines to cash out customers.