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CARRER OBJECTIVE To gain an employment with a company that offers me consistent oppourtinies to enchance my professional skills in a dynamic and stable workplace and can give me a chance to put my efforts in attending organizational goals as well as personal. Results-oriented Support Manager offering [Number] years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management. Reliable customers' advocate committed to fully understand customer issues and solve them. Relentless and creative team player with flexibility to effectively manage client demands. Energetic self-starter troubleshooting complex software issues and documenting bugs.
Classify customers as low-risk based on transaction type,
geography, and business nature
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Ensure no adverse media or suspicious activities linked to the
customer
● Conduct periodic reviews based on business requirements
● Monitor transactions to detect unusual patterns despite low risk
● Adhere to local and international regulatory frameworks for SDD
● Document and maintain records as per compliance requirements
Maintain accurate records of verified documents for audit and
regulatory purposes
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Collaborate with compliance teams to escalate suspicious or
fraudulent documents for further investigation
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Increased client satisfaction through thorough analysis of project
requirements and delivering high-quality results.
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Implemented process improvements that led to significant time
savings and increased accuracy in deliverables.
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Analyzed and investigated clients to conduct detailed customer due
diligence and enhanced due diligence review.
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Provided training to new team members on KYC procedures,
resulting in increased productivity and effectiveness.
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Collaborated with cross-functional teams to ensure alignment of
KYC processes across the organization.
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Offered internal support for audit, compliance and reporting
activities.
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Facilitated communication with onboarding team to gather
information and onboarding documentation.
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Assisted customers with credit card inquiries, transactions, and
account-related issues
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Handled disputes, chargebacks, and fraud concerns while ensuring
compliance with banking policies
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Educated the customers about credit card features, benefits, and
security measures
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Processed payments, adjust account settings, and update customer
information as needed
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Maintained high customer satisfaction by resolving complaints
efficiently and professionally
● Collect basic identity information (e.g., name, address, date of birth)
Assisted customers in navigating company website and placing
online orders, improving overall user experience.
●
Verify using reliable documents (passport, national ID, or utility
bills)
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Participated in training programs to enhance product knowledge
and customer service skills.
Customer service understanding
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