Aakash .
New Delhi,DL
Summary
Proactive security professional with a background in customer service and emergency management. Known for effective time management and attention to detail, contributing to a safe and welcoming atmosphere.
Overview
9
9
years of professional experience
Work History
Security Guard
APS Security Service
11.2023 - Current
- Responded promptly to alarms and emergencies as part of a swift response team.
- Prepared detailed reports on incidents and daily activities for management review.
- Addressed problems quickly, and reported clear information while working under minimal supervision.
- Answered questions from the public regarding facility rules and regulations.
- Searched bags manually to identify prohibited items and contraband.
- Monitored CCTV systems to ensure the safety and security of the premises.
Customer Care Executive (CCE)
Dwarka Sec.14 PVR Vegas, New Delhi,
New Delhi
06.2021 - 10.2023
- Customer interaction: direct contact with customers.
- This includes selling tickets, providing information about showtime and movies, assisting with seating, and.
- Addressing any customer inquiries or concerns.
- Teamwork: Operate with a team-based approach.
- Employees work together to ensure smooth operations, from managing ticket sales to concession stands, and.
- cleaning.
- Concession Stand Duties: Concession stands are a vital part of a movie theater experience.
- Flexible Shifts: Movie theaters operate for extended hours, including evenings, weekends, and holidays.
Customer Care Executive (CCE)
Pitampura M2K CINEMAS,
01.2017 - 03.2021
- Managed complaints with calm, clear communication, and problem-solving.
- Cleaning and Maintenance: Movie theaters require constant cleaning and maintenance to keep the.
- The premises are tidy and welcoming.
- This involves tasks such as sweeping floors, wiping surfaces, emptying trash, and restocking restrooms.
- Operated tills to accurately process cash and credit card transactions.
- Handled customer concerns and escalated major issues to the supervisor.
- Fast-paced environment: Especially during peak hours, weekends, or when popular movies are released.
- Managing ticket lines, concession queues, and coordinating showtime requires multitasking and.
- Working efficiently under pressure.
Skills
- Customer service
- Team collaboration
- Emergency response
- Public relations
- Customer relationship management
- Report writing
- Attention to detail
- Time management
KEY COMPETENCIES
- HTML coding
- Computer skill
- Positive mental attitude
- Self-confidence
- Strong interpersonal skills
- Ability to develop and maintain rapport
- Multitasking
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Intermediate (B1)
B1
EDUCATION & CERTIFICATIONS
- 2013 CBSE Board 10th
- 2015 CBSE Board 12th, Arts
- 2018 Political Science Honors Delhi University
Personal Information
- Father's name: Hari Kishan
- Date of birth: January 1, 1998
- Gender: Male
- Nationality: Indian
- Marital status: married
- Religion: Hindu
Timeline
Security Guard
APS Security Service
11.2023 - Current
Customer Care Executive (CCE)
Dwarka Sec.14 PVR Vegas, New Delhi,
06.2021 - 10.2023
Customer Care Executive (CCE)
Pitampura M2K CINEMAS,
01.2017 - 03.2021