AAKASH ARORA
Scrum Master
NCR,UP
Summary
Knowledgeable Scrum Master with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Manager - Cloud Data Platform, Insights and Data
Capgemini Technologies India Private Limited
10.2024 - Current
- Facilitated Scrum ceremonies and maintained team velocity metrics using ADO.
- Led PI Planning sessions; ensured alignment between product vision and sprint goals.
- Handled compliance-heavy release and deployment planning.
- Delivered 3+ domain-specific projects, ensuring end-to-end coordination and success.
Service Delivery Manager
Capgemini Technologies India Private Limited
12.2022 - 09.2024
- Simultaneously played roles of SDM, Incident Manager, and Scrum Master.
- Maintained >98% SLA compliance rate for incidents, SRs, and GRs.
- Created SOPs and playbooks for onboarding 3+ teams across geographies.
Scrum Master and Rollout Lead
Capgemini Technologies India Private Limited
11.2022 - 10.2023
- Migrated 200+ users from ODH 1 to ODH 2 platform; led all user support and access provisioning.
- Coordinated with business for dashboard sign-offs, testing cycles, and feedback.
Project Manager and Scrum Master
Capgemini Technologies India Private Limited
07.2022 - 10.2022
- Managed 4 dashboards (PDS), prepared SOPs, and secured stakeholder approvals.
- Owned scrum execution, team backlog, and sprint output report.
Scrum Master
Capgemini Technologies India Private Limited
07.2020 - 06.2022
- Delivered bi-weekly sprints for two agile teams.
- Acted as liaison between client SMEs and development team.
- Submitted sprint reports and mentored junior developers.
Project Manager
Capgemini Technologies India Private Limited
05.2020 - 06.2020
- Delivered 4 client-requested POCs within strict budget and time constraints.
- Managed a team of 6 and converted POCs to full projects.
Engagement Manager
Capgemini Technologies India Private Limited
09.2019 - 04.2020
- SOWs and CRs in line with contract requirements.
- Coordinated contract approvals and addressed compliance issues.
Intern
CybizCorp
11.2017 - 06.2018
- Developed cost reduction strategy for Carl's Jr India.
- Prepared business forecasts and investor decks.
Intern
Sage Publication
05.2016 - 06.2016
- Purchase drivers for academic content.
- Evaluated customer satisfaction and improvement areas.
Education
M.B.A. - Marketing and Finance
Indian Institute of Management
01.2017 - 01.2019
B.B.S. - Business Development
Amity Institute of Competitive Intelligence and Strategic Management, Amity University
01.2014 - 01.2017
Class XII - Science and Mathematics
GD Goenka Public School
01.2013 - 01.2014
Class X - undefined
GD Goenka Public School
01.2011 - 01.2012
Skills
Agile & Scrum (JIRA, ADO, SAFe)
Certification
Certified Scrum Master (CSM)
Accomplishments
- Twice won 'Best Scrum Team' (2021 & 2022) among 25+ teams
- Winner Intra-Department Debate, Amity University
- Gold Medalist Intl. Mathematics Olympiad (NSO)
- Best Performer Inter-house Cricket & Football | Lead Narrator Abhimanyu Social Campaign
Timeline
Manager - Cloud Data Platform, Insights and Data
Capgemini Technologies India Private Limited
10.2024 - Current
Service Delivery Manager
Capgemini Technologies India Private Limited
12.2022 - 09.2024
Scrum Master and Rollout Lead
Capgemini Technologies India Private Limited
11.2022 - 10.2023
Project Manager and Scrum Master
Capgemini Technologies India Private Limited
07.2022 - 10.2022
Scrum Master
Capgemini Technologies India Private Limited
07.2020 - 06.2022
Project Manager
Capgemini Technologies India Private Limited
05.2020 - 06.2020
Engagement Manager
Capgemini Technologies India Private Limited
09.2019 - 04.2020
Intern
CybizCorp
11.2017 - 06.2018
M.B.A. - Marketing and Finance
Indian Institute of Management
01.2017 - 01.2019
Intern
Sage Publication
05.2016 - 06.2016
B.B.S. - Business Development
Amity Institute of Competitive Intelligence and Strategic Management, Amity University
01.2014 - 01.2017
Class XII - Science and Mathematics
GD Goenka Public School
01.2013 - 01.2014
Class X - undefined
GD Goenka Public School
01.2011 - 01.2012
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