SAP
AAKASH AVOTE
Operations Manager
Hyderabad
Summary
Forward-thinking Operation Manager with extensive knowledge of Procure to Pay - Sourcing, Procurement, Accounts Payable, Vendor Management, T&E . Known for success in Buy to Pay Stream and leading 37 employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Operations Manager
Genpact
Hyderabad
04.2022 - Current
- Currently spearheading the Honeywell Process with a team size of 37+ FTE’s
- Advanced productivity SLA & KPIs to achieve key business goals and objectives.
- Maintain constant communication through daily huddles and provide regular feedback to the team and have monthly Formal 1:1 with direct reports
- Stabilized each operations post transitions
- Workout/brainstorming sessions to reduce the problem on hand and arrive at solutions Meet deadlines
- Identification of process gaps & issues through process workouts and design operational effectiveness & Controls
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, finance, human resources, safety and compliance.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Developed systems to track and log work issues.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Reviewed operations reports to understand numbers and trends.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices and systems to reduce turnaround time.
- Developed and maintained relationships with key suppliers, requestors, sourcing buyer, AP team for smooth communication and to meet required expectations.
- Generated weekly, monthly, quarterly and yearly reports on operations.
- Worked with Clients to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed team communications and information for meetings.
Assistant Manager
Genpact
Hyderabad
03.2019 - 03.2022
- Recruited, interviewed and hired 60 employees and implemented mentoring program to promote positive feedback and engagement.
- Handled Vendor Management process for all its sub-processes with a total team strength of 14+ FTE’s
- Managed all vendor’s setup using multiple ERP’s such as Aravo, Oracle R12 and Supplier connect.
- Ensure productivity is maximized through supervision, analysis and feedback of processor’s performance data on a Periodic basis
- Managed the Rafiki Process for all its sub-processes (Closing Process, Debit Balance Process, Customer Relationship Management process & EMIS Process with a total team size of 24+ FTE’s building daily reports and sharing with the stakeholders.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Aligned workload and reduced head count without service interruption..
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
- Developed strategic plans for day-to-day financial operations.
Management Trainee
Genpact
Hyderabad
10.2017 - 02.2019
- Efficiently handled team (US,EMEA, Malaysia, Australia & Indonesia) along with Allocation of work, Conducting Duplicate Audit
- Update SOP for process related manuals with all exceptions
- Take escalated customer inquiries, act as an owner by making appropriate judgment leading to account resolution
- Respond to audit queries from Internal and External stakeholders
- Spearheaded efforts as a Team Lead for Invoice Processing, Audit Checks, Customer service and Payments
- Prepare Monthly Accruals and timely closure of books & Reconcile Monthly P-Card Transaction for American Express
- Assisted established management staff with operational oversight.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Improved operations through consistent hard work and dedication.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Process Developer
Genpact
Hyderabad
05.2015 - 09.2017
- Prioritized secure handling of sensitive customer information within processes.
- Collaborated with team members to achieve target results.
- Worked flexible hours across night, weekend and holiday shifts.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Conduct needs based work out / brainstorming sessions to deduce the problem on hand and arrive at solutions
Process Associate
Genpact
Hyderabad
06.2013 - 04.2015
- Worked for GE Accounts Payable Excellence as Quality Analyst, put controls measures on duplicate audit, high dollar payments and quality assurance on posted invoices.
- Worked on various invoices processing queues which includes PO/NON- PO, Freight, Prepayment, Blanket PO, Utility, critical invoices.
- Interacting with the business customers understanding their cash flows and providing them Ideas on discounted terms
- Identified and resolved process issues to drive optimal invoices
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Education
MBA - Finance & Human Resource
Noble PG College
India 07.2013 - 03.2015
B. Com Computers - Accounting
Saint Francis Xavier's Degree College
India 06.2010 - 03.2013
Skills
Risk analysis and management
Operations oversight
Customer Relationship
Cross-functional communications
Employee relations and conflict resolution
Data Analysis
Purchasing and Procurement
Superb Time management skills
Performance Evaluations
Operations management
Accomplishments
- Traveled to Riyadh, Kolkata & Jaipur for Accounts Payable Transitions (Invoice Processing, Verification, Audit Checks & Exceptional Handling)
- Completed 6 Transitions Efficiently for Process - VM(Vendor Management), AP(Accounts Payable), P2P(Procure to Pay), CRM(Customer Relationship Management), Audit & T&E.
- Received Cash Reward for excellent performance in the AP Invoice Processing.
- Received 12 Bronze Awards, 9 Silver Awards & 6 Gold Awards from Genpact for exceptional performance.
- Won 4 Star Lean award for outstanding contribution in Quality in 2015.
- Received Client award for making the Kaizen event successful.
- Multiple Appreciations from Clients and Management for handling 37 FTE's process efficiently.
Software
Oracle
Readsoft
Kofax Mark view
Compass
I flow
Optical Character Reader
Perceptive
Citrix Verification
Certification
Green Belt
Timeline
Operations Manager
Genpact
04.2022 - Current
Assistant Manager
Genpact
03.2019 - 03.2022
Management Trainee
Genpact
10.2017 - 02.2019
Process Developer
Genpact
05.2015 - 09.2017
MBA - Finance & Human Resource
Noble PG College
07.2013 - 03.2015
Process Associate
Genpact
06.2013 - 04.2015
B. Com Computers - Accounting
Saint Francis Xavier's Degree College
06.2010 - 03.2013