Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
OperationsManager

AAKASH AVOTE

Operations Manager
Hyderabad

Summary

Forward-thinking Operation Manager with extensive knowledge of Procure to Pay - Sourcing, Procurement, Accounts Payable, Vendor Management, T&E . Known for success in Buy to Pay Stream and leading 37 employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language

Work History

Operations Manager

Genpact
Hyderabad
04.2022 - Current
  • Currently spearheading the Honeywell Process with a team size of 37+ FTE’s
  • Advanced productivity SLA & KPIs to achieve key business goals and objectives.
  • Maintain constant communication through daily huddles and provide regular feedback to the team and have monthly Formal 1:1 with direct reports
  • Stabilized each operations post transitions
  • Workout/brainstorming sessions to reduce the problem on hand and arrive at solutions Meet deadlines
  • Identification of process gaps & issues through process workouts and design operational effectiveness & Controls
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Worked in matrix management environment with oversight of division level managers, operations, finance, human resources, safety and compliance.
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
  • Developed systems to track and log work issues.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Reviewed operations reports to understand numbers and trends.
  • Spearheaded department training to enhance employee performance and boost employee productivity.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Developed and maintained relationships with key suppliers, requestors, sourcing buyer, AP team for smooth communication and to meet required expectations.
  • Generated weekly, monthly, quarterly and yearly reports on operations.
  • Worked with Clients to understand needs and provide excellent service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed team communications and information for meetings.

Assistant Manager

Genpact
Hyderabad
03.2019 - 03.2022
  • Recruited, interviewed and hired 60 employees and implemented mentoring program to promote positive feedback and engagement.
  • Handled Vendor Management process for all its sub-processes with a total team strength of 14+ FTE’s
  • Managed all vendor’s setup using multiple ERP’s such as Aravo, Oracle R12 and Supplier connect.
  • Ensure productivity is maximized through supervision, analysis and feedback of processor’s performance data on a Periodic basis
  • Managed the Rafiki Process for all its sub-processes (Closing Process, Debit Balance Process, Customer Relationship Management process & EMIS Process with a total team size of 24+ FTE’s building daily reports and sharing with the stakeholders.
  • Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
  • Aligned workload and reduced head count without service interruption..
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
  • Developed strategic plans for day-to-day financial operations.

Management Trainee

Genpact
Hyderabad
10.2017 - 02.2019
  • Efficiently handled team (US,EMEA, Malaysia, Australia & Indonesia) along with Allocation of work, Conducting Duplicate Audit
  • Update SOP for process related manuals with all exceptions
  • Take escalated customer inquiries, act as an owner by making appropriate judgment leading to account resolution
  • Respond to audit queries from Internal and External stakeholders
  • Spearheaded efforts as a Team Lead for Invoice Processing, Audit Checks, Customer service and Payments
  • Prepare Monthly Accruals and timely closure of books & Reconcile Monthly P-Card Transaction for American Express
  • Assisted established management staff with operational oversight.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Collaborated with team members to achieve target results.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Improved operations through consistent hard work and dedication.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Process Developer

Genpact
Hyderabad
05.2015 - 09.2017
  • Prioritized secure handling of sensitive customer information within processes.
  • Collaborated with team members to achieve target results.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Increased customer satisfaction by resolving issues.
  • Carried out day-to-day duties accurately and efficiently.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
  • Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Conduct needs based work out / brainstorming sessions to deduce the problem on hand and arrive at solutions

Process Associate

Genpact
Hyderabad
06.2013 - 04.2015
  • Worked for GE Accounts Payable Excellence as Quality Analyst, put controls measures on duplicate audit, high dollar payments and quality assurance on posted invoices.
  • Worked on various invoices processing queues which includes PO/NON- PO, Freight, Prepayment, Blanket PO, Utility, critical invoices.
  • Interacting with the business customers understanding their cash flows and providing them Ideas on discounted terms
  • Identified and resolved process issues to drive optimal invoices
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.

Education

MBA - Finance & Human Resource

Noble PG College
India
07.2013 - 03.2015

B. Com Computers - Accounting

Saint Francis Xavier's Degree College
India
06.2010 - 03.2013

Skills

    Risk analysis and management

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Accomplishments

  • Traveled to Riyadh, Kolkata & Jaipur for Accounts Payable Transitions (Invoice Processing, Verification, Audit Checks & Exceptional Handling)
  • Completed 6 Transitions Efficiently for Process - VM(Vendor Management), AP(Accounts Payable), P2P(Procure to Pay), CRM(Customer Relationship Management), Audit & T&E.
  • Received Cash Reward for excellent performance in the AP Invoice Processing.
  • Received 12 Bronze Awards, 9 Silver Awards & 6 Gold Awards from Genpact for exceptional performance.
  • Won 4 Star Lean award for outstanding contribution in Quality in 2015.
  • Received Client award for making the Kaizen event successful.
  • Multiple Appreciations from Clients and Management for handling 37 FTE's process efficiently.

Software

SAP

Oracle

Readsoft

Kofax Mark view

Compass

I flow

Optical Character Reader

Perceptive

Citrix Verification

Certification

Green Belt

Timeline

Operations Manager

Genpact
04.2022 - Current

Assistant Manager

Genpact
03.2019 - 03.2022

Management Trainee

Genpact
10.2017 - 02.2019

Process Developer

Genpact
05.2015 - 09.2017

MBA - Finance & Human Resource

Noble PG College
07.2013 - 03.2015

Process Associate

Genpact
06.2013 - 04.2015

B. Com Computers - Accounting

Saint Francis Xavier's Degree College
06.2010 - 03.2013

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AAKASH AVOTEOperations Manager