Aakash Deep Chaudhary
Delhi
Summary
A highly accomplished and results-driven Customer Success Manager with 3 years of experience at Fynd StoreOS, recognized for maximizing sales opportunities and delivering exceptional customer service. Proven ability to build lasting client relationships, drive customer satisfaction, and exceed sales targets. Expertise in conflict resolution, client relationship management, SaaS implementation, and omnichannel sales strategies. Achieved top sales record, contributing significantly to overall sales growth. Prior experience as a Front Desk Assistant at Marriott Jodhpur Hotel in India, further honed customer service and business administration skills. Results-driven Key Account Manager known for unparalleled productivity and efficient task completion. Possess strong skills in strategic account planning, negotiation, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring success in managing key accounts and fostering long-term business partnerships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Key Account Manager
Fynd StoreOS
Delhi, Delhi
03.2024 - Current
- Manage and nurture key client accounts, ensuring high levels of satisfaction and retention
- Develop and implement account management strategies to drive revenue growth and expand market share
- Identify and capitalize on upselling and cross-selling opportunities within existing accounts
- Conduct regular business reviews with clients to assess their needs and provide strategic recommendations
- Collaborate with internal teams (e.g., sales, product development) to address client requirements and ensure seamless service delivery
- Monitor key performance indicators (KPIs) and track progress towards achieving sales targets and client satisfaction goals
Customer Success Manager
Fynd StoreOS
Delhi
06.2019 - 03.2024
- Onboard new clients and provide comprehensive training on product features and functionalities
- Deliver ongoing support to clients, addressing inquiries and resolving technical issues promptly and effectively
- Proactively identify and mitigate potential risks to client satisfaction and retention
- Develop and deliver training programs and educational materials to enhance client product knowledge
- Gather client feedback and collaborate with product development teams to improve product offerings
- Monitor client usage patterns and identify opportunities to optimize product utilization
- Conduct regular check-in calls with clients to ensure satisfaction and identify areas for improvement
- Achieve and consistently exceed customer satisfaction and retention targets
- Consistently achieved the highest sales record within the team, contributing significantly to overall sales growth
- Recognized with an award for continuous self-improvement in 2020
- Acquired and maintained in-depth knowledge of retail market trends, products, and services to effectively address client needs
- Provided exceptional service and support, exceeding client expectations and fostering long-term relationships
- Proactively identified and capitalized on market opportunities to expand business across existing accounts
Front Desk Associate
Marriott Jodhpur Hotel
Jodhpur
08.2017 - 01.2019
- Provided exceptional customer service to hotel guests, ensuring a positive and welcoming experience
- Managed guest check-in/check-out processes efficiently and accurately
- Handled guest inquiries and resolved complaints in a professional and timely manner
- Maintained accurate records of guest reservations and transactions
- Coordinated with other hotel departments to ensure seamless guest service
- Assisted with administrative tasks, such as answering phones and managing correspondence
Education
[Degree/Certification] - Hospitality and Hotel Administration
Institute of Hotel Management Catering Applied Nutrition
Mumbai[Secondary/Higher Secondary Certificate] -
Greenway Modern School
Skills
- Effective Conflict Resolution
- Client Relationship Development
- Customer Satisfaction & Retention
- Customer Service Excellence
- Retail Sales & Management
- Omnichannel Sales Strategies
- Account Management
- SaaS Implementation
- Business Administration
- Proactive & Initiative-Taking
- Basic SQL
- Excellent Communication Skills (Written & Verbal)
- Problem-Solving and Analytical Skills
- Collaboration and teamwork
- IT support
- Needs analysis
Certification
- https://badgr.com/public/assertions/YPHHiyTbRR-3BCkIHycgSA?identity__email=aakashchaudhary@gofynd.com
- Project Management Foundations
- Sales Training: Techniques for a Human-Centric Sales Process
- Strategic Sales Management Specialization
Additional Information
Previous experience interacting with diverse populations has provided valuable insights and interpersonal skills., Possesses a strong work ethic, characterized by promptness, dedication, and a proactive approach., Demonstrated ability to resolve conflicts effectively and address the needs of others with sensitivity., Completed an Executive Development Program from Marriott Jodhpur.
Hobbies and Interests
Hiking/Trekking
Photography
Volunteering and community service
Personal Information
- Date of Birth: 02/03/95
- Marital Status: Unmarried
Timeline
Key Account Manager
Fynd StoreOS
03.2024 - Current
Customer Success Manager
Fynd StoreOS
06.2019 - 03.2024
Front Desk Associate
Marriott Jodhpur Hotel
08.2017 - 01.2019
[Degree/Certification] - Hospitality and Hotel Administration
Institute of Hotel Management Catering Applied Nutrition
[Secondary/Higher Secondary Certificate] -
Greenway Modern School
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