Aakash Dhoundiyal
New Delhi
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my proficiency in MS Office and exceptional communication skills at Barclays and WIPRO. Recognized for processing significant 401k transactions and leading team growth initiatives, I excel in roles requiring meticulous attention to detail and strong interpersonal abilities.
Overview
3
3
years of professional experience
Work History
Personal Banker
Barclays
Noida
07.2024 - Current
- Responsible for credit card inquiries.
- Issuing new credit cards, replacing them, and discussing increases or decreases in credit limits.
- Handling 50 or more calls in a day.
- Educated customers on a variety of credit cards and digital solutions, enhancing the customer experience.
Assistant Manager
WIPRO
11.2023 - 07.2024
- Responsible for the management of 20 colleagues along with domain support
- De-escalating internal, external and executive escalation
- Participating and leading new client meeting to grow business
- Reviewing the service level, attrition rate and reports to maintain disciplined and smooth working within the team
- Conducting meeting everyday to share any critical client news with the team
Customer Service Representative
WIPRO
09.2021 - 10.2023
- Dealt with the quarries that employees had regarding their health benefits and 401k
- Trained in different domain within 6 months
- Processed 401k transaction of millions with proficiency
- Received Illuminate award for being an excellent fresher
- Became leap trainer and on floor supervisor
- Gave successful training to the 2022 batch of 401k
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Internship Coordinator for BCOM (HONS.)
- Handled 10+ companies for internships
First Industrial Visit Coordinator
- Managed to connect both (BCOM and BBA) for the industrial visit and influenced them to actively participate
Education
BCOM. - Honours
Trinity Institute of Professional Studies
05.2017
Senior Secondary - Commerce
Navyug School
12.2014
Skills
- Proficient in MS Office
- Good interpersonal skills
- Good observation and listening skills
- Great communications skills
- Socializing and Networking
Accomplishments
- Got selected for the University Team (GGSIPU) for the Inter University Championship (volleyball) held in Punjabi University, Patiala and reached quarter finals.
- Captain of college Volleyball team for 3 years.
- Won 4th position in Long Jump in Annual Sports Fest of Indraprastha University (40+ students participated).
- Won Gold Medal consecutively for 3 years in Long Jump during Inter School Sports Meet.
- Won Gold medal for consecutively 3 years in Inter School Volleyball.
- Won Best Athlete trophy in Inter School Sports Meet.
Hobbies and Interests
- Running
- Volleyball
- Reading
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Workofresponsibility
- Internship Coordinator for BCOM (HONS.), 2015-2016, Handled 10+ companies for internships.
- First Industrial Visit Coordinator (Mother Dairy, Patparganj), Managed to connect both (BCOM and BBA) for the industrial visit and influenced them to actively participate.
Timeline
Personal Banker
Barclays
07.2024 - Current
Assistant Manager
WIPRO
11.2023 - 07.2024
Customer Service Representative
WIPRO
09.2021 - 10.2023
Internship Coordinator for BCOM (HONS.)
First Industrial Visit Coordinator
BCOM. - Honours
Trinity Institute of Professional Studies
Senior Secondary - Commerce
Navyug School
Similar Profiles
Paola Di GiuseppePaola Di Giuseppe
VP Project Manager at BarclaysVP Project Manager at Barclays
THANDO JARVISTHANDO JARVIS
Assistant Vice President, Internal Audit at BarclaysAssistant Vice President, Internal Audit at Barclays
Meher KalraMeher Kalra
Senior Analyst at BarclaysSenior Analyst at Barclays
PREETHA S TPREETHA S T
Process Advisor at BarclaysProcess Advisor at Barclays
Manav SaxenaManav Saxena
Technical Lead at Digicommerce Solution LLPTechnical Lead at Digicommerce Solution LLP