AAKASH GUPTA R
Chennai
Summary
Experienced CSR with knack for resolving customer issues quickly while maintaining high satisfaction rates. Known for improving call centre efficiency and training new team members to excel in service quality. Consistently recognised for excellent communication skills and calm, professional demeanour in high-pressure environments.
Overview
2018
2018
years of post-secondary education
Work History
CSR
Karvy data management
01.2022 - 07.2022
- Managed customer inquiries with professionalism, resulting in improved client relations.
- Perfected interpersonal skills through regular interaction with diverse sets of customers.
- Fostered relationships with clients through attentive listening and empathetic responses.
- Utilised company protocol guidelines effectively during dispute resolution.
- Promptly escalated complex issues to management, ensuring quick resolution and minimal inconvenience for customers.
Education
B.Com - General
A.M Jain College
HSC - undefined
Emma Foulger Matriculation Higher Secondary School
Skills
- Patience and resilience
- Communication proficiency
- Informative and courteous
- Calm under pressure
- Positive attitude
- Multi-tasking
Personal Information
- Father's Name: Mr. Ram bahadur gupta
- Date of birth: 02/21/97
- Nationality: Indian
Timeline
CSR
Karvy data management
01.2022 - 07.2022
HSC - undefined
Emma Foulger Matriculation Higher Secondary School
B.Com - General
A.M Jain College
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