Motivated candidate aiming for stimulating career that utilizes skills and potential to foster growth for both organization and self through effective collaboration.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Accounting
Orgadiet Organic Foods Pvt ltd
Noida
04.2024 - Current
Spearheaded and directed accounting divisions to manage fund accounting, accounts payable and accounts receivable, payroll, budget and grant accounting functions.
Processed invoices and payments utilizing accounting software.
Analyzed financial statements using accounting software programs.
Generated accounting entries for completed payments.
Tracked all received payments in accounting software system.
Executive Support Specialist
Cloud Point Technoliges Pvt Ltd
Noida
03.2022 - 03.2024
Assisted customers with inquiries and provided timely solutions.
Managed customer accounts using CRM software for efficient service.
Handled escalated issues and resolved conflicts with professionalism.
Collaborated with team members to improve service processes.
Trained new staff on customer service protocols and tools.
Answered customer inquiries and provided accurate information regarding products and services.
Developed strong relationships with customers by providing personalized assistance and support.
Supported sales team members to drive growth and development.
Mentored junior team members and managed employee relationships.
Oversaw warranty counseling process to manage expense controls.
Hotel Manager
9 River Resort
Dehradun
01.2019 - 03.2020
Managed daily hotel operations and ensured high service standards.
Supervised staff training and development for optimal guest service.
Coordinated with vendors to maintain quality supplies and services.
Oversaw room assignments and maintained inventory accuracy.
Resolved guest complaints efficiently to ensure satisfaction.
Created a positive work environment for staff by providing guidance, support, recognition and motivation.
Maintained high standards of quality control, hygiene, health and safety.
Handled guest complaints professionally and efficiently.