Aakash Kamra
Sonipat
Summary
1.Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
2. Capabilities in all aspects of Product Management; expertise in devising product roadmap and strategy,monitoring product performance and acquiring customer's feedback to institute product improvements.
3. Functioning as Technical/Product support executive for PWC Projects on contract management solution automation.
4. Worked with Various industries like, Pharma,Automobile,FMCG.
5. Delivering demonstrations/presentations regarding the functionalities before and after development of the product.
6.Supervising the product quality check timelines and giving post go-live assistance for smooth transitions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Executive
SR Tekbox Pvt Ltd.
Sonipat
02.2021 - Current
- Provided full scale support to customers via phone, email and online chat.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Review Product performance against client requirements so as to provide optimal product.
- To work as a first point of contact for customer issues.
- Analyzed user feedback from surveys to identify areas where improvements can be made in terms of service delivery.
- Report Customer feedback and issues to development team to improve the product.
- Developed training materials and procedures or trained users to how to use product.
- To read all the documents and understands what needs to be tested.
- Carrying out regression testing testing every time when changes are made to code to fix the defects.
- Handling retention and renewal of existing Clients.
- To connect daily client on Team's and provide solutions by Screen Sharing.
- Understanding clients' needs and ensuring that our services meet their expectations.
- To send out Product adaption or usage statistics every month to existing Clients.
Education
MBA - Marketing (Distance)
Chandigarh University
04-2023
BTech - in CSE
DCRUST
Murthal, Haryana03-2021
Skills
- Customer Experience
- Product Support
- User Training
- Incident Management
- Training & Development
- Change Management
- Requirement Gathering
- Proficiency in MS Excel,Microsoft Word
- Escalation Resolution
- Product Demonstration
- Relationship Building
- Customer Satisfaction
- Client Issue Resolution
- Account Management
- Client Relations
- Stakeholder Management
- User Acceptance Testing
- Communication Skills
Certification
- Accomplished certification on Customer Success Manager Fundamentals.
Accomplishments
- Received Client Appreciation mail for End support.
- Appreciation by MG Motor's Legal Team for imparting the Best Training.
Timeline
Technical Support Executive
SR Tekbox Pvt Ltd.
02.2021 - Current
MBA - Marketing (Distance)
Chandigarh University
BTech - in CSE
DCRUST
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