Aakash Kumar
Project Management Professional
Bangalore
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Senior Quality Control Specialist
Deluxe Media
Bengaluru
05.2018 - 03.2023
- Contributed to new product development by providing insights on potential risks related to product design and maneuverability from quality perspective.
- Evaluated supplier performance, driving improvements in materials quality through stringent vendor selection processes and ongoing monitoring.
- Enhanced product quality by implementing rigorous testing procedures and standards.
- Managed a team of quality control specialists, ensuring adherence to company standards and industry best practices.
- Collaborated with cross-functional teams to identify root causes of quality issues and develop effective solutions.
- Ensured regulatory compliance, conducting comprehensive reviews of internal policies and procedures
- Increased team productivity by establishing clear expectations, performance metrics, and regular feedback sessions
- Streamlined documentation practices to maintain accurate records of test results, audit findings, and corrective actions
- Improved overall production efficiency with meticulous process audits and continuous improvement initiatives
- Collaborated with cross-functional teams to identify root causes of quality issues and develop effective solutions
- Developed robust training programs for staff to enhance their understanding of quality control protocols and techniques
Conversion & Delivery Specialist
Deluxe Media
Bengaluru
05.2016 - 03.2018
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Documented all delivery transactions accurately, contributing to efficient inventory management practices.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by company policy guidelines.
- Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between coordination teams.
- Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting client expectations.
- Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by company policy guidelines
Customer Service Representative
Expedia.com 24/7
Bengaluru
02.2015 - 03.2016
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Exceeded performance metrics consistently, earning recognition as top performer within my team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Project Management Professional - Project Management
Project Management Institute
Bengaluru, India 03.2023 - 07.2024
Project Management Professional - Project Management
University of Massachusetts Amherst
Bengaluru, India 03.2022 - 03.2023
BBA - Business Management
C.V Raman University
Bengaluru, India 07.2014 - 06.2017
Skills
Equipment Calibration
Advanced problem solving
Cross-Functional Teamwork
Continuous improvement strategies
Work flow planning
Productivity Improvement
Project Planning
Workload Management
- Search Engine Optimization
Search Engine Optimization
Coaching abilities
Feedback Delivery
Timeline
Project Management Professional - Project Management
Project Management Institute
03.2023 - 07.2024
Project Management Professional - Project Management
University of Massachusetts Amherst
03.2022 - 03.2023
Senior Quality Control Specialist
Deluxe Media
05.2018 - 03.2023
Conversion & Delivery Specialist
Deluxe Media
05.2016 - 03.2018
Customer Service Representative
Expedia.com 24/7
02.2015 - 03.2016
BBA - Business Management
C.V Raman University
07.2014 - 06.2017
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