Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Certification
DOB
Timeline
Generic
AAKASH KUNTAR

AAKASH KUNTAR

Rajkot

Summary

Dedicated and collaborative individual with a strong focus on achieving targets and providing satisfactory service. Experienced in strategic growth, team leadership, and quality control.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Dy. Manager - CC-Collection Manager

HDFC BANK LTD
Rajkot
10.2021 - Current
  • Managing Credit Card Collection portfolio of Flows (30, 60, 90, 120, 150, NPA DPD) as well as Write-offs (180+ DPD) customers.
  • Inspired tele calling units and outsourced teams to optimize utilization of collection tools.
  • Implemented and maintained strict adherence to all banking processes in Unit performance.
  • Conducted periodic reviews and offered constructive input to vendors regarding Hygiene items such as cash tat, back calling, and receipt recon for enhanced process efficiency.
  • Facilitated financial settlements for individuals with substantial debt burdens.
  • Managed the generation of regular MIS and reports for Rajkot hub
  • Handled ongoing customer complaints related to billing and service rendered. Worked closely with designated departments to address service failure concerns.

Assistant Manager - On-boarding Lead

Reliance Jio Infocomm Ltd.
Rajkot
07.2015 - 09.2021
  • Life Cycle Management for Prepaid & Postpaid, COCP subscribers.
  • Reviewed and verified documentations for activation of individual and corporate accounts.
  • Enhanced support for compliance checks
  • Conducted regular visits to retailer points, effectively briefing them on new schemes and providing customer service support.
  • Resolved customer onboarding process and closed SR within TAT
  • Utilized telecalling strategies to reach out to expired recharge customers and encourage them to return
  • Managed MNP Sales for JC, RIL Stores, and Jio Points while resolving customer queries.
  • Providing efficient customer service by attending to queries and ensuring timely resolution.
  • Provided device and connectivity support to onboard retailer into Enhansys, MCPM, and Partner Central module
  • Handled HOUSING ODSS team (from Aug 2016 to Feb 2017) for their sales & support.
  • Zonal TL of Rajkot Zone (Handling queries of 13 Jio Centers of Saurashtra & Kutch).
  • Managed HR operations for Rajkot Jio center, overseeing the Employee F&F and associate employees' salary processes, as well as coordinating with the Regional office on payroll processing and issue resolution.
  • Managed Enterprise Accounts for Rajkot area as Relationship Manager
  • Conducted regular site verifications of enterprise accounts for DOT audits.

Executive - UAT Team Lead

Vodafone West Ltd.
Ahmedabad
07.2015 - 09.2021
  • Conducted User Acceptance Testing (UAT) for Postpaid Plans, Pre-paid Alco, VAS, and Processes. Generated reports highlighting recurring errors in products and processes.
  • Prepared daily and monthly MIS reports
  • Conducted process refreshers based on observations and feedback
  • Ensured team members received timely appraisal, feedback, and updates on processes and products.
  • Demonstrated abilities in conducting process roll out and UAT at Circle and National level.

Executive - Customer Service

Vodafone West Ltd.
Ahmedabad
10.2009 - 02.2015
  • Managed all MNP and Roaming operations for the Gujarat Circle as a Single Point of Contact (SPOC).
  • Looking for CSRA Lead (customer service resource administration).
  • NMS (number management system) lead for Gujarat circle,
  • Handled other credit and charges(OCC) management.
  • Implemented backend process resulting in increased per activations for new migrated tariff plans
  • Maintained quality control on various Cross function processes
  • Enhanced communication related to service activation, deactivation, changes, barring/unbarring and auto SMS.
  • Successfully conducted audit on provisioning errors and performed cleanup
  • Handling Over all CRM related requests/queries (duplicate/detail bill/address change) Revenue enhancement (RA department)queries resolution
  • Prepared monthly management information system reports for senior executives
  • Project Red backend execution Spoc for Gujarat Circle.

Asst. Executive - Sales Coordinator

Vodafone Essar Gujarat Ltd.
Rajkot
08.2006 - 10.2009
  • Successfully enhanced sales coordination in the Rajkot Prepaid sales channel.
  • Implemented MIS systems to generate operational scorecards, dashboards, and daily reports
  • Developed sales presentations with analysis and supporting information for internal presentations, Branch review, and Zonal reviews.
  • Tracked and monitored key Sales & Distribution parameters.
  • Enhanced performance in gross addition, UAO, URO, DAO, and DSRs.
  • Co-ordination with all touch points (Distributors, stores) regarding operation process & policy
  • Resolved 100% of SRs through the CRM module within TAT.
  • Distribution & CAF Management of Demo (etopup) simcards.
  • Ensured smooth process from F&A department by validating monthly claims in SAP for prepaid distributors.

Education

B.com - Accounting And Auditing

Saurashtra University
Saurashtra University
10-2004

Skills

  • Credit card Collections
  • Target orientation
  • Self-motivated
  • Banking Process
  • Retail Portfolio Management
  • MIS
  • Team Management
  • Data Management
  • Audits
  • MS-Office
  • On-boarding Process
  • Customer Service
  • HR Process

Languages

  • Gujarati
  • Hindi
  • English

Hobbies and Interests

Music, Sports, Movies, Reading, Travelling.

Certification

  • INFORMATION TECHNOLOGY AND ELECTRONIC SYSTEM MAINTAINANCE - ITI - 2001
  • DESKTOP PUBLISHING OPERATOR - ITI - 2002
  • HONOURS DIPLOMA IN NETWORK CENTERED COMPUTING - NIIT - 2003
  • CCC - BAOU - 2018

DOB

31/01/1982

Timeline

Dy. Manager - CC-Collection Manager

HDFC BANK LTD
10.2021 - Current

Assistant Manager - On-boarding Lead

Reliance Jio Infocomm Ltd.
07.2015 - 09.2021

Executive - UAT Team Lead

Vodafone West Ltd.
07.2015 - 09.2021

Executive - Customer Service

Vodafone West Ltd.
10.2009 - 02.2015

Asst. Executive - Sales Coordinator

Vodafone Essar Gujarat Ltd.
08.2006 - 10.2009

B.com - Accounting And Auditing

Saurashtra University

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AAKASH KUNTAR