AAKASH LADDHA
Gurugram
Summary
Skilled Senior Reservation Sales Associate with proven experience in handling high-volume bookings, resolving customer issues, and driving revenue through upselling. Strong communicator with a focus on customer satisfaction, team support, and efficient reservation management.
Overview
7
7
years of professional experience
Work History
Senior Reservation Sales Associate
Praxis Services Pvt. Ltd
Gurugram
09.2023 - Current
- Managed high-volume reservations through phone, email, and online platforms, ensuring seamless customer booking experiences, and a high level of satisfaction.
- Handled customer inquiries regarding available services, packages, promotions, and special requests, providing personalized recommendations and solutions.
- Trained and mentored new team members, enhancing their sales skills, and ensuring high levels of productivity and customer service excellence.
- Processed reservations, modifications, cancellations, and payments accurately and efficiently, maintaining a high degree of attention to detail.
- Fostered positive customer relationships, resulting in repeat business and referrals, contributing to overall business growth.
Customer Relations Coordinator
Innova8 Caffeine Works Pvt. Ltd.
Gurugram
01.2022 - 08.2023
- Analyzed customer feedback to identify service improvement opportunities, and collaborated with internal teams to enhance the customer experience.
- Resolved customer complaints and concerns promptly, ensuring high satisfaction, and fostering long-term client relationships.
- Implemented loyalty initiatives and personalized communication strategies to boost customer engagement and retention.
- Contributed to increased repeat business by driving customer-focused improvements, and promoting client satisfaction.
Front Office Assistant
Oberoi Hotels & Resorts - Trident Nariman Point
Mumbai
06.2018 - 11.2021
- Managed end-to-end reservation processes across phone, email, in-person, and online platforms, ensuring accuracy, and exceptional customer service.
- Handled guest check-ins/check-outs, verified bookings, and allocated rooms based on inventory to ensure seamless front desk operations.
- Resolved booking discrepancies and clearly communicated reservation policies, terms, and conditions to guests.
- Provided personalized recommendations to guests based on preferences, enhancing satisfaction, and driving repeat business.
Education
Bachelor of Science - Hospitality Administration And Management
STATE INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHONOLOGY
Jodhpur05-2018
Skills
- Customer Service Excellence
- Sales and upselling techniques
- Reservation Systems Proficiency
- Communication skills
- Problem Solving & Conflict Resolution
Languages
- English - Fluent
- Hindi - Fluent
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Senior Reservation Sales Associate
Praxis Services Pvt. Ltd
09.2023 - Current
Customer Relations Coordinator
Innova8 Caffeine Works Pvt. Ltd.
01.2022 - 08.2023
Front Office Assistant
Oberoi Hotels & Resorts - Trident Nariman Point
06.2018 - 11.2021
Bachelor of Science - Hospitality Administration And Management
STATE INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHONOLOGY
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