Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

AAKASH MANKANI

Toronto, ON

Summary

Detail-oriented and driven professional consistently excelling in both independent and collaborative environments. I bring strong communication skills and a rapid learning aptitude, ensuring efficient adaptation and clear information exchange. Eager to leverage my analytical and critical thinking proficiency to make strategic contributions and elevate organizational success.

Work History

Lending Specialist

BMO Financial Group
  • Managed credit risk and ensured compliance by assessing and approving credit in strict adherence to lending policies and regulations. This involved comprehensive analysis of credit reports, financial statements, and other relevant data to evaluate risk effectively.
  • Contributed to sound credit decision-making by thoroughly researching and investigating lending applications, ensuring all approvals and denials of credit applications aligned with established lending qualifications and risk management policies.
  • Provided expert guidance and fostered client relationships by offering personalized advice on banking and borrowing solutions, consistently prioritizing customer best interests and deeply understanding individual needs.
  • Maintained rigorous regulatory compliance across all operations, including Anti-Money Laundering (AML), Terrorist Financing reporting, FCAC consumer provisions, and the Privacy Act, proactively identifying and reporting suspicious activities to mitigate risk.
  • Designed and implemented a program to optimize the new hire onboarding journey, providing critical feedback that improved the standard hiring process efficiency.
  • Orchestrated a training initiative for 15 new employees, empowering them to contribute effectively and efficiently; managed weekly performance tracking with detailed reports for both new hires and senior leads, ensuring transparent progress monitoring.

Credit Cards Associate

BMO Financial Group
  • Managed inbound customer inquiries, providing expert guidance and accurate information on credit card services and policies, enhancing customer satisfaction.
  • Consistently identified opportunities to recommend suitable credit card and banking products, contributing to customer financial well-being (and potentially sales targets if applicable).
  • Streamlined customer account activities, including setup and activation, ensuring efficient service delivery.
  • Maintained comprehensive knowledge of regulatory changes and internal policies, guaranteeing compliant and informed customer interactions.

Customer Experience Specialist

Amazon
  • Addressed and resolved customer inquiries across various platforms (phone, email, chat), enhancing overall customer experience.
  • Initiated and managed inter-departmental escalations, playing a direct role in increasing customer retention.
  • Coordinated with vendors to ensure timely product availability, encompassing backorders, future stock, and special orders.
  • Provided specialized support as a Search and Rescue and Account Specialist, successfully navigating and resolving challenging customer scenarios.

Education

International Business Management

Sir Sandford Fleming College
Peterborough, ON
05-2022

Skills

  • Credit Analysis & Risk Assessment
  • Financial Acumen
  • Credit Report Interpretation
  • Loan Documentation
  • Ethical Judgment & Integrity
  • Problem-Solving and Critical Thinking
  • Customer Relationship Management
  • Data Analysis & Interpretation
  • Lean Six Sigma - Green Belt
  • SAP – Enterprise Resource planning
  • Team leadership

Accomplishments

  • Awarded - “Annual Best of the Best “ for designed and implemented a program to optimize the new hire onboarding journey
  • Received stakeholder recognition for implementing process enhancements that eased complex work situations and improved overall efficiency.

Timeline

Lending Specialist

BMO Financial Group

Credit Cards Associate

BMO Financial Group

Customer Experience Specialist

Amazon

International Business Management

Sir Sandford Fleming College
AAKASH MANKANI