Aakash Patel
Summary
Dynamic and progressive leader with strong communication skills and a proven competency for relationship building and first-rate customer relationships. Possess excellent organizational and time management skills, allowing for understanding task complexities, changing priorities, and meeting deadlines. Recognized for coordinating innovations and troubleshooting problems through detailed analysis and intelligent solutions.
Overview
13
13
years of professional experience
Work History
Data Indexing Manager AKA Team Lead II
Mediaradar AdIntel Pvt Ltd (PKA Numerator)
01.2021 - 06.2024
- Spearheaded project management, including identification of deliverables, action plan formulation, and delivery of status updates to executive management
- Oversaw the development, implementation, and continuous enhancement of operational processes and periodic projects
- Directed comprehensive documentation procedures for operational processes
- Managed reporting frameworks pertaining to operational processes and outcomes
- Led cross-functional project teams, establishing timelines, key milestones, and resource allocation
- Facilitated key meetings by contributing to agenda development, preparation, and comprehensive documentation
- Collaborated with business units to implement strategic initiatives, develop bespoke performance metrics, and align with overarching corporate objectives
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Proficient in analyzing large datasets using pivot tables, VLOOKUP, INDEX/MATCH, and SUMIF/SUMIFS formulas.
- Skilled in creating dynamic dashboards and data visualizations (charts, graphs) to help communicate key insights.
- Strong knowledge of conditional formatting and data validation techniques to ensure data accuracy and consistency.
- Experienced in preparing executive summaries and ad-hoc reports using Excel's reporting tools.
- Expertise in importing/exporting data between Excel and other software tools (e.g., Power BI, SQL databases).
- Collaborated with cross-functional teams to develop customized reporting solutions and streamline data management processes.
- Skilled in creating visually appealing and professional PowerPoint presentations for internal and external stakeholders.
- Expertise in designing custom templates, infographics, and charts to enhance message clarity and audience engagement.
- Ability to structure and organize presentations to tell a compelling story, ensuring key messages are clear and impactful.
- Experienced in delivering presentations to executive leadership, clients, and teams, adjusting communication style for different audiences.
- Proficient in incorporating Excel data, charts, and tables into presentations to provide evidence-based insights.
- Strong ability to distill complex data into actionable insights and present them in a concise, understandable format.
- Confident in delivering live presentations, engaging with the audience, and answering questions with poise.
- Worked with teams to create collaborative presentations, integrating feedback and ensuring consistency across all materials.
- Managed presentation timelines, ensuring that all materials are completed and delivered on time for high-stakes meetings or events.
Quality Analyst Leader
ETECH GLOBAL SERVICES
07.2017 - 01.2021
- Spearheaded the management of four high-budget campaigns, achieving all project milestones on schedule
- Formulated and executed a comprehensive review and auditing strategy, setting a clear direction for the next two years
- Enhanced performance management processes, providing actionable feedback for coaching, training, and professional development
- Fostered client loyalty and retention in a specialist niche market through the introduction of an innovative loyalty program
- Oversaw the daily operations of 14 Quality and Speech & Text Analysts, ensuring optimal team productivity
- Generated detailed invoice reports and monthly performance diagnostics for stakeholders
- Strengthened collaboration with the Al Implementation Department to sharpen competitive edge
- Pinpointed key issues addressable via Artificial Intelligence and Machine Learning, paving the way for tech-driven solutions
- Championed the design and deployment of Al Platform categories, driving problem resolution and value creation
- Applied Behavior Mapping techniques to refine customer engagement strategies and disseminate best practices
- Led the development and enactment of a robust Business Continuity Plan and comprehensive audit management
Team Leader
ADVANTMED LLC
12.2015 - 06.2016
- Orchestrated workload planning and scheduling, ensuring department KPIs were monitored and production targets met in alignment with SLAs
- Conducted performance evaluations for individual team members, integral to Performance Management and Annual Appraisal processes
- Maintained meticulous Measurement and Metrics tracking for each team member, fostering accountability and performance optimization
- Managed workforce effectively, keeping attrition ratios within acceptable limits
- Consistently delivered outstanding quality to clients, maintaining a 100% satisfaction rate
- Developed and implemented comprehensive Data Exchange reports, including Scheduled, Unscheduled, and Member Compliance Reports, for strategic discussions with Senior Management, Vice Presidents, and the CEO
Sr Process Associate
TCS (TATA CONSULTANCY SERVICES)
02.2012 - 12.2015
- Spearheaded operations with AIS Print Media Canada Team, specializing in coding support for newspapers and magazines
- Accountable for delivering client-requested raw data, adhering to a stringent SLA of 45 ads per hour over a seven-hour shift with 98% accuracy
- Collaborated with AIS DPPF to procure and process scanned publication data for coding
- Ensured coded data underwent rigorous validation before submission to clients, maintaining an average quality benchmark exceeding 98%
- Demonstrated exceptional task completion capabilities within allocated timeframes, upholding high-quality standards
- Recognized for outstanding performance with the 'Performer of the Month' award
- Developed and implemented productivity reports, daily and weekly presentations, and data validation trackers utilizing MS Excel and PowerPoint
Tele Sales Executive
ALFEREZ PVT LTD. FORMERLY COLORAMA PHARMACEUTICALS
05.2011 - 01.2012
- Spearheaded B2B sales for a prestigious UK-based pharmaceutical firm, Alferez (aka Gauri Healthcare Regd
- In India), specializing in a diverse product range including tablets, syrups, capsules, syringes, plasters, and drops
- Managed client relationships across the UK, ensuring tailored order fulfillment to meet specific requirements
- Coordinated seamlessly with the warehousing department to expedite order processing
- Committed to delivering orders within a stringent 24-hour timeframe
- Consistently achieved a daily sales target of £5,000 - £6,000, contributing significantly to company revenue
- Surpassed quarterly performance benchmarks with an average rating exceeding 105%
- Earned incentives for meeting and exceeding sales targets, demonstrating exceptional sales prowess
Education
Master of Commerce - Human Resource Management
MAHARAJA SAYAJIRAO UNIVERSITY
01.2011
PGDFM - Post Graduate Diploma in Finance & Management
MAHARAJA SAYAJIRAO UNIVERSITY
01.2010
Bachelor of Commerce -
MAHARAJA SAYAJIRAO UNIVERSITY
01.2009
Skills
- Performance Management
- Risk Management
- Project Management
- Operations Management
- Adaptability
- Reliability
- Artificial Intelligence
- Quality Control
- Data Analysis
- Management Skills
- Critical Thinking
- Verbal And Written Communication Skills
Additional Information
Trained in and led the implementation of Lean Six Sigma methodologies for a productivity and quality improvement project at TCS.
Timeline
Data Indexing Manager AKA Team Lead II
Mediaradar AdIntel Pvt Ltd (PKA Numerator)
01.2021 - 06.2024
Quality Analyst Leader
ETECH GLOBAL SERVICES
07.2017 - 01.2021
Team Leader
ADVANTMED LLC
12.2015 - 06.2016
Sr Process Associate
TCS (TATA CONSULTANCY SERVICES)
02.2012 - 12.2015
Tele Sales Executive
ALFEREZ PVT LTD. FORMERLY COLORAMA PHARMACEUTICALS
05.2011 - 01.2012
PGDFM - Post Graduate Diploma in Finance & Management
MAHARAJA SAYAJIRAO UNIVERSITY
Bachelor of Commerce -
MAHARAJA SAYAJIRAO UNIVERSITY
Master of Commerce - Human Resource Management
MAHARAJA SAYAJIRAO UNIVERSITY
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