Aakash Rangwani
Ulhasnagar
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Kotak Mahindra Bank
Thane
04.2023 - Current
- Certified in Drona Training Programme
- Handling Priority/Wealth customer's
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Developed strategies for problem solving and conflict resolution among team members.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Maintained a positive work environment that promoted collaboration between team members.
Subject Matter Expert
Kotak Mahindra Bank
Thane
12.2021 - 03.2023
- Created detailed reports on project progress, metrics, and results for stakeholders' review.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Implemented change management protocols throughout the organization in order to ensure smooth transition during times of transformation.
Customer Service Executive
DronaMahindMahindraraKotak Mahindra Bank
Thane
02.2020 - 12.2021
- Handling Privy/Priority & NR Customer
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Communicated effectively with team members to ensure timely response times for customers.
- Updated account information after customer calls and noted client concerns and issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor in Management Studies - Marketing
R K Talreja College
Ulhasnagar03-2014
SSC -
Lord's Convent High School
Ulhasnagar03-2009
HSC - Commerce IT
Jai Hind College
UlhasnagarSkills
- Team Supervision
- Quality Improvement
- Client Service
- Shift Scheduling
- Mentoring
- Coaching
Certification
TalrejaJai
Drona Certified
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Accomplishments
- Service Hero for the month of Aug-2022, For handling best customer experience. While customer was in abroad and in need of funds to Pay at Hospital Emergency
Timeline
Team Leader
Kotak Mahindra Bank
04.2023 - Current
Subject Matter Expert
Kotak Mahindra Bank
12.2021 - 03.2023
Customer Service Executive
DronaMahindMahindraraKotak Mahindra Bank
02.2020 - 12.2021
Bachelor in Management Studies - Marketing
R K Talreja College
SSC -
Lord's Convent High School
HSC - Commerce IT
Jai Hind College
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