AAKASH SAHA
Manager, Client Experience
Kolkata
Summary
As a dynamic and results driven professional, I bring over six plus years of progressive experience in hospitality and community management, specializing in coworking operations and hotel food & beverage management. My expertise lies in managing large scale spaces and optimizing service delivery, with a proven track record of driving engagement through innovative client experiences. I am deeply passionate about fostering people, enhancing process efficiency, and championing cross functional collaboration to meet and exceed business objectives.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Manager, Client Experience
UrbanWrk Private Limited
03.2025 - Current
- Managed operations and led a 200,000 sqft office space known as The Statement Baani, encompassing over 2,500 seats.
- Acted as Key Account Manager, overseeing the onboarding process for clients from day one and ensuring seamless integration.
- Coordinated with IT, Projects, and Sales teams to deliver optimal results and enhance client satisfaction.
- Supervised facility management, ensuring the upkeep and functionality of the office environment.
- Oversaw inventory management, maintaining accurate records and ensuring the availability of necessary supplies.
- Handled client ad hoc billing processes, ensuring accuracy and timely invoicing.
- Managed vendor relationships, including finalizing contracts with PAN India vendors for various services.
- Planned and executed monthly client engagement activities to foster relationships and enhance client experience.
- Collaborated with different brands for promotional tie-ups, increasing brand visibility and client engagement.
Assistant Community Manager
AWFIS Space Solutions Ltd.
10.2023 - 02.2025
- Managed daily operations across four premium coworking centers, ensuring seamless functionality and high-quality service delivery.
- Led client onboarding processes, contributing to a welcoming and efficient start to client relationships.
- Executed rent collection procedures with diligence, maintaining financial stability, and positive cash flow.
- Implemented space optimization strategies to maximize utilization and client satisfaction.
- Drove revenue growth by forging strategic alliances, upselling services, and hosting curated events for clients.
- Oversaw comprehensive facility maintenance, upholding a standard of excellence in the work environment.
- Coordinated with vendors to ensure timely services and supplies, enhancing operational efficiency.
- Maintained cafeteria stock and upheld food and beverage standards, ensuring a pleasant dining experience for clients.
- Orchestrated weekly engagement activities, fostering a vibrant, interactive community atmosphere.
Food and Beverage Executive
The Westin Hotels
12.2022 - 09.2023
- Oversaw operations of three F&B outlets (Mix, Story, Sunset Story) with over 350 covers.
- Led the successful pre-opening of Sunset Story, ensuring operational excellence from day one.
- Implemented upselling strategies, and trained staff to enhance service delivery.
- Analyzed performance trends through detailed monthly reporting.
Food and Beverage Executive
Trios Hospitality - Trapeze & The Balcony
12.2020 - 12.2022
- Managed a team of 38 across two outlets (300+ covers).
- Directed pre-opening planning, housekeeping, and vendor coordination.
Guest Service Associate
Trident Hyderabad (The Oberoi Group)
07.2018 - 11.2020
- Delivered exceptional guest experiences through personalized service and issue resolution.
- Developed strong communication and team-building skills in a high-pressure, luxury setting.
- Gained proficiency in MS Office and daily operations reporting.
Industrial Trainee
The Gateway Hotels (Taj Group)
07.2016 - 10.2016
- Rotated through Front Office, Housekeeping, F&B Service, Kitchen, and Sales & Marketing.
- Developed a foundational understanding of five-star hotel operations.
Education
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
Bhubaneswar, India 04.2001 -
Skills
Team & Operations Management
PERSONAL DETAILS
- Date of Birth: 03 March 1997
- Nationality: Indian
- Marital Status: Single
- Passport: Yes
Timeline
Manager, Client Experience
UrbanWrk Private Limited
03.2025 - Current
Assistant Community Manager
AWFIS Space Solutions Ltd.
10.2023 - 02.2025
Food and Beverage Executive
The Westin Hotels
12.2022 - 09.2023
Food and Beverage Executive
Trios Hospitality - Trapeze & The Balcony
12.2020 - 12.2022
Guest Service Associate
Trident Hyderabad (The Oberoi Group)
07.2018 - 11.2020
Industrial Trainee
The Gateway Hotels (Taj Group)
07.2016 - 10.2016
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
04.2001 -
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