Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
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Aakash Sharma

PGDM Professional
Greater Noida

Summary

Professional with extensive experience in front desk management, process optimization, and delivering a 40% decrease in client wait times. Recognized for organizing 20+ events, in the property which resulted in a 30% increase in attendee registration and a 25% increase in event income. Proficient in video production and content development, contributing to a 4.5 million account outreach with engaging reels, one of which had 3.1 million views. Executed 9 individual metal music events with a regular attendance of more than 180 people, demonstrating leadership in event planning, artist selection, and venue relationships.

Overview

7
7
years of professional experience
4
4
Certifications

Work History

Front Desk Manager

Zostel Dharamkot
09.2022 - Current
  • Directing front desk operations, overseeing a team of 8 employees; implemented streamlined processes resulting in a 40% reduction in customer wait times and improved overall customer satisfaction
  • Spearheaded the planning and seamless execution of over 20 industry events, driving a 30% increase in attendee registration, resulting in a boost in event revenue
  • Managing the social media accounts of the cafe and increased the account reach by 65% in 90 days.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.

Business Development Intern

Honey & Associates
02.2021 - 07.2021
  • Made quotations for 20+ clients and increased the conversion rate by 25%
  • Streamlined project progress and work reporting processes by digitizing them, resulting in a 40% reduction in time.
  • Developed, maintained and utilized diverse client base.

Community Head Moderator

Quollab
05.2021 - 06.2021
  • Promoted and marketed the courses offered by Quollab
  • Moderated the content in different channels of discord
  • Facilitated discussions in a variety of Quollab's Discord channels, which saw a 17% rise in channel membership and the addition of 765 new users.

Customer Support Executive

Ienergizer It Services Pvt Ltd
08.2018 - 02.2020
  • Delivered exceptional customer consultation services, addressed and resolved complex issues
  • Achieved a remarkable 90% customer satisfaction rate
  • Unearthed process loopholes and errors, delivered incisive interpretations in 30+ team and focus group sessions.

Event Organizer

Dhatu Drishya
10.2016 - 04.2019
  • Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
  • Organized 9 events attracting 180+ attendees in every event
  • Shortlisted 25+ artists Finalized venues and partnered with 3 venues for the series
  • Coordinated with service suppliers and partners
  • Lead a social media and creative team, reached 2500+ accounts


Customer Support Executive

Concentrix
08.2017 - 01.2018
  • Advised customers on delivery, refunds, and billing inquiries; resolved 90% of issues in a single interaction, achieving a customer satisfaction rating of 95%
  • Assisted 3 trainers in conducting comprehensive assessments, facilitating an impressive 65% improvement rate in customer satisfaction for the batch

Education

PGDM - Marketing & International Business

Institute of Management Studies
Noida
04.2001 -

B.Tech - Mechanical Engineering

Noida International University
Greater Noida
04.2001 -

Skills

    Cash Control

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Certification

Google Analytics for Beginners, Google

Projects

The Honest Jam, Personal Project

  • Researched on the topics of the video and wrote the flow of the recording.
  • Reviewed the facts and content
  • Recorded and edited audio and video
  • Increased account reach, reaching 4.5M accounts in 90days
  • Made reels, 10+ of which reached 150k+ and 4 which crossed 5M mark.


Product Management Cohort, Insurjo

  • Worked on a new product idea
  • Learned about wireframing
  • Created PRD describing the problem statement,competitor analysis and model of the product


Product Management Cohort, Quollab

  • Understood the role of a PM and analyzed products to a feature level.
  • Defined user personas, pain points, created user journey and user stories.


Marketing Virtual Experience Cohort, Quollab

  • Assisted the CMO with the development and execution of a complete marketing cycle for the company.
  • Planned marketing objectives
  • Worked on communication execution
  • Tracked the campaign


Market Research, 6Wresearch

  • Explored information on the internet
  • Analyzed information after breaking it down
  • Made anticipating interpretations based on the data.
  • Assisted team mates in the work.

Timeline

Front Desk Manager

Zostel Dharamkot
09.2022 - Current

Community Head Moderator

Quollab
05.2021 - 06.2021

Business Development Intern

Honey & Associates
02.2021 - 07.2021

Customer Support Executive

Ienergizer It Services Pvt Ltd
08.2018 - 02.2020

Customer Support Executive

Concentrix
08.2017 - 01.2018

Event Organizer

Dhatu Drishya
10.2016 - 04.2019

PGDM - Marketing & International Business

Institute of Management Studies
04.2001 -

B.Tech - Mechanical Engineering

Noida International University
04.2001 -
Aakash SharmaPGDM Professional