Aakash Sharma
PGDM Professional
Greater Noida
Summary
Professional with extensive experience in front desk management, process optimization, and delivering a 40% decrease in client wait times. Recognized for organizing 20+ events, in the property which resulted in a 30% increase in attendee registration and a 25% increase in event income. Proficient in video production and content development, contributing to a 4.5 million account outreach with engaging reels, one of which had 3.1 million views. Executed 9 individual metal music events with a regular attendance of more than 180 people, demonstrating leadership in event planning, artist selection, and venue relationships.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Front Desk Manager
Zostel Dharamkot
Dharamkot
09.2022 - Current
- Directing front desk operations, overseeing a team of 8 employees; implemented streamlined processes resulting in a 40% reduction in customer wait times and improved overall customer satisfaction
- Spearheaded the planning and seamless execution of over 20 industry events, driving a 30% increase in attendee registration, resulting in a boost in event revenue
- Managing the social media accounts of the cafe and increased the account reach by 65% in 90 days.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Business Development Intern
Honey & Associates
Greater Noida
02.2021 - 07.2021
- Made quotations for 20+ clients and increased the conversion rate by 25%
- Streamlined project progress and work reporting processes by digitizing them, resulting in a 40% reduction in time.
- Developed, maintained and utilized diverse client base.
Community Head Moderator
Quollab
Greater Noida
05.2021 - 06.2021
- Promoted and marketed the courses offered by Quollab
- Moderated the content in different channels of discord
- Facilitated discussions in a variety of Quollab's Discord channels, which saw a 17% rise in channel membership and the addition of 765 new users.
Customer Support Executive
Ienergizer It Services Pvt Ltd
Noida
08.2018 - 02.2020
- Delivered exceptional customer consultation services, addressed and resolved complex issues
- Achieved a remarkable 90% customer satisfaction rate
- Unearthed process loopholes and errors, delivered incisive interpretations in 30+ team and focus group sessions.
Event Organizer
Dhatu Drishya
Delhi
10.2016 - 04.2019
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Organized 9 events attracting 180+ attendees in every event
- Shortlisted 25+ artists Finalized venues and partnered with 3 venues for the series
- Coordinated with service suppliers and partners
- Lead a social media and creative team, reached 2500+ accounts
Customer Support Executive
Concentrix
Gurugram
08.2017 - 01.2018
- Advised customers on delivery, refunds, and billing inquiries; resolved 90% of issues in a single interaction, achieving a customer satisfaction rating of 95%
- Assisted 3 trainers in conducting comprehensive assessments, facilitating an impressive 65% improvement rate in customer satisfaction for the batch
Education
PGDM - Marketing & International Business
Institute of Management Studies
Noida 04.2001 -
B.Tech - Mechanical Engineering
Noida International University
Greater Noida 04.2001 -
Skills
Cash Control
Documentation and Reporting
Customer Service
Social Media Marketing
Marketing Campaigns
Contract Negotiation
Community Engagement
Project Coordination
Certification
Google Analytics for Beginners, Google
Projects
The Honest Jam, Personal Project
- Researched on the topics of the video and wrote the flow of the recording.
- Reviewed the facts and content
- Recorded and edited audio and video
- Increased account reach, reaching 4.5M accounts in 90days
- Made reels, 10+ of which reached 150k+ and 4 which crossed 5M mark.
Product Management Cohort, Insurjo
- Worked on a new product idea
- Learned about wireframing
- Created PRD describing the problem statement,competitor analysis and model of the product
Product Management Cohort, Quollab
- Understood the role of a PM and analyzed products to a feature level.
- Defined user personas, pain points, created user journey and user stories.
Marketing Virtual Experience Cohort, Quollab
- Assisted the CMO with the development and execution of a complete marketing cycle for the company.
- Planned marketing objectives
- Worked on communication execution
- Tracked the campaign
Market Research, 6Wresearch
- Explored information on the internet
- Analyzed information after breaking it down
- Made anticipating interpretations based on the data.
- Assisted team mates in the work.
Timeline
Front Desk Manager
Zostel Dharamkot
09.2022 - Current
Community Head Moderator
Quollab
05.2021 - 06.2021
Business Development Intern
Honey & Associates
02.2021 - 07.2021
Customer Support Executive
Ienergizer It Services Pvt Ltd
08.2018 - 02.2020
Customer Support Executive
Concentrix
08.2017 - 01.2018
Event Organizer
Dhatu Drishya
10.2016 - 04.2019
PGDM - Marketing & International Business
Institute of Management Studies
04.2001 -
B.Tech - Mechanical Engineering
Noida International University
04.2001 -