Aakash Sharma
Accounts Relationship Manager
Summary
Results-oriented Relationship Manager with expertise in delivering exceptional client experiences by building and maintaining personal connections. Skilled in identifying opportunities to enhance satisfaction through personalized services and upselling tailored solutions. Demonstrated ability to manage the entire client journey, ensuring alignment with organizational values and fostering long-term relationships. Proven success in driving business growth while applying strong risk management knowledge. Highly adaptable with strong communication skills and a track record of problem-solving in dynamic environments. Adept in account management, client retention, and conflict resolution, ensuring high levels of client satisfaction and loyalty. Committed to achieving impactful results and contributing to the overall success of the company.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Accounts Relationship Manager
Simplilearn
11.2023 - Current
- Developed and implemented strategies that drove consistent performance growth and enhanced the organization's reputation.
- Regularly exceeded quarterly targets by an average of 20%.
- Managed a portfolio of 1,500+ clients, ensuring high levels of customer satisfaction and retention.
- Collected and analyzed customer feedback to refine sales approaches, improving customer experience and boosting growth by 10%.
- Expert in product knowledge, including features and benefits, enabling effective customer education and support.
Store Manager
Reliance Retail Ltd.
10.2022 - 10.2023
- Managed inventory, store operations, and ensured adherence to standard operating procedures (SOPs).
- Focused on enhancing the client experience to drive store growth and consistently achieve targets.
- Assigned tasks to the team and provided clear briefings to ensure smooth operations.
- Accountable for driving store profitability and improving profit margins.
- Effectively addressed customer complaints and provided timely solutions to ensure satisfaction.
Guest Service Associate
Hyatt Hyderabad Gachibowli
06.2020 - 09.2022
- Experienced in sales and marketing fundamentals, with a strong focus on event and client management.
- Engaged with clients for lead generation and corporate stay bookings.
- Responsible for achieving sales targets for banquets, boardrooms, and event halls.
- Managed client inquiries and provided support throughout the event planning process.
- Coordinated with event organizers to expand client reach and ensure successful event execution.
- Assigned special task of handling clients throughout events to ensure satisfaction and smooth operations.
Education
B.Sc. - Hotel Management and Catering Technology
Institute of Hotel Management
Patna, Bihar 01.2017 - 01.2020
Intermediate - undefined
B.S.E.B
High School - undefined
New Delhi Public School
Skills
Salesforce
Accomplishments
- Awarded "Performer of the Month" twice for exceptional performance.
- Led a team of 9 members to successfully meet targets while ensuring adherence to SOPs, achieving a growth.
- Recognized by the General Manager and Hotel Manager for receiving positive feedback on survey forms.
- Served as Team Leader of the Bakery Club at IHM Hajipur, overseeing operations and team development.
Timeline
Accounts Relationship Manager
Simplilearn
11.2023 - Current
Store Manager
Reliance Retail Ltd.
10.2022 - 10.2023
Guest Service Associate
Hyatt Hyderabad Gachibowli
06.2020 - 09.2022
B.Sc. - Hotel Management and Catering Technology
Institute of Hotel Management
01.2017 - 01.2020
Intermediate - undefined
B.S.E.B
High School - undefined
New Delhi Public School
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