Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
<Enter your own>
Hobbies and Interests
Timeline
Generic

Aakash Sharma

Pune,MH

Summary

Demonstrated ability to solve problems independently and perform at an optimal level. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Account Manager

Dentsu Global Services
Pune, Maharashtra
05.2022 - Current
  • Provided customer service to client, recruit, and potential business partners.
  • Set sales goals for all employees, leading by personal example in sales achievement.
  • Leads creative services initiatives including creative specifications and competitive analysis.
  • Negotiated with client to establish appropriate bill rates, contract terms and fees for incoming job orders.
  • Monitors industry changes and translates those changes into actionable recommendations.
  • Builds strong relationships across client services team and with client.
  • Managed all social media campaigns fronts including Internet forums blogs social networking applications and message boards.
  • Collaborate with clients to develop comprehensive digital media plans based on their unique needs and goals.
  • Collaborated with analytics team to assess the performance of campaigns.

Process Lead - German Language

Amazon Development Center
Pune
06.2021 - 03.2022
  • Developed team communications and information for meetings.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked with customers to understand needs and provide excellent service.
  • Effectively troubleshoots and resolves issues on its own.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Responded to end-user support requests and patiently guided people through basic troubleshooting tasks.

German Language Specialist in Insurance Vertical

AXA GO Business Operations
Pune, Maharashtra
08.2019 - 06.2021
  • Create all types of Motor vehicles insurance policies.
  • Check customer payment mode of police and make changes.
  • Managing the customer payment related queries.
  • Pass approval of registration and deregistration for vehicles.
  • Performing internal Quality Check of team weekly.
  • Coordinating with the other teams and clarifying and resolving their queries.
  • Regular Interaction with Customers (Weekly calls, emails, Chat via Skype etc.).
  • Collaborated with team members to achieve target results.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Senior German Advisor Insurance Transaction

Concentrix Daksh Pvt. Ltd.
Kolkata, West Bengal
09.2015 - 08.2018
  • Motor vehicle insurance policies creations.
  • Makings amendment in running policy.
  • All types of cancellation of Motor vehicle insurance policies.
  • Managing German language queries over the emails with regarding update.
  • Collecting the information over the call related to new updates.
  • Co-ordinated with other teams regarding new updates and queries.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

BBA - Financial Accounting, Economics and Business Management

Osmania University
07.2016

C.1.2 Level in German Language - German Studies

Goethe Institute, Maxmuller Bhawan
05.2015

Intermediate - Science Education

Shri Guru Nanak Snr.Sec. School
03.2013

Skills

  • Strong leadership and management skills
  • Carrier relationship management skills
  • Program profitability
  • Marketing presentations
  • PowerPoint
  • Presentation skills
  • Financial analysis
  • Organizational structures
  • Business recommendations
  • Client statement features
  • Customer satisfaction
  • Client/FA relationships
  • Analytical skills
  • Interpersonal skills
  • Organizational skills
  • Microsoft Excel
  • Database (Power BI)
  • SQL
  • Project Management
  • Financial Analysis
  • Strategy Development
  • Microsoft Copilot AI tools

Certification

  • Google Ads Search Training, 2022-10-01
  • Digital Marketing Foundations, 2022-11-01
  • Working with High-Conflict People as a Manager, 2022-09-01
  • Coaching Employees through Difficult Situations, 2022-07-01
  • Developing Mental Toughness for Leadership, 2022-08-01
  • Data-Driven Project Management: Project Metrics That Matter, 2022-10-01

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 50 staff members.
  • Resolved product issue through consumer testing.

<Enter your own>

Title: Senior Manager in German Language Domain

Hobbies and Interests

  • Volunteering and community involvement.
  • Learning languages.
  • Travel.

Timeline

Senior Account Manager

Dentsu Global Services
05.2022 - Current

Process Lead - German Language

Amazon Development Center
06.2021 - 03.2022

German Language Specialist in Insurance Vertical

AXA GO Business Operations
08.2019 - 06.2021

Senior German Advisor Insurance Transaction

Concentrix Daksh Pvt. Ltd.
09.2015 - 08.2018

BBA - Financial Accounting, Economics and Business Management

Osmania University

C.1.2 Level in German Language - German Studies

Goethe Institute, Maxmuller Bhawan

Intermediate - Science Education

Shri Guru Nanak Snr.Sec. School

Similar Profiles

CREATE PROFILE
Aakash Sharma