Aakash Singh

- Analyzed ,developed and interpreted fraud trends to proactively monitor
potential issues throughout the fiscal year.
- Determined whether disputes are fraudulent and should be accepted and
pinpoint overall cause of the dispute if they are not fraud.
- Conducted link analysis to identify transactions and accounts to known
fraudulent activity.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Develop and implement strategies aligned with the organization's goals and objectives.
- Resolved customer disputes with the correct resolution code and error-free on the first chargeback.
- Maintained high-quality scores in chargeback resolution.

- Take actions to encourage timely debt payments.
- Co-ordinating with customer for best deals possible.
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Find and contact clients to ask about their overdue payments.
- Update account status records and collection efforts.
- Report on collection activity and accounts receivable status.

- Manage large amounts of incoming phone calls
- Generate sales leads
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information.
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.