Aakash Singh
New Delhi
Summary
Accomplished Senior Network Security Engineer with a proven track record and 6 years of experience in working in network security. Adept at resolving over 1,000 incidents and excelling in technical customer support. Expert in Palo Alto Prisma Access SASE, next-gen firewalls, Cisco routers and switches, and familiar with DC networking and storage technologies. Demonstrates a strong analytical approach, troubleshooting, and problem-solving skills in high-stakes environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Network Security Engineer
Palo Alto Networks
New Delhi
07.2023 - Current
- Managed a portfolio of top-tier accounts, maintaining strong relationships through exceptional service delivery, and attention to detail.
- Streamlined communication between engineering and customer-facing teams, ensuring faster resolution times for complex issues.
- Familiar with knowledge of DC networking, computing, and storage.
- Subject matter expert in cloud technologies: Prisma SASE, Palo Alto firewalls, Cisco routers, and switches.
- Best in terms of providing technical guidance, resolving queries, managing accounts, and providing best practice assessments to top Palo Alto clients.
- Syncing with CSMs and sales/account teams to provide the best guidance towards the product.
- Giving interactive presentations for new features, and educating customers.
- Mentor new joiners, share experiences, and have knowledge transfer among teammates.
- Escalation management of TAC cases and handling other issues raised by the client. Connect with SE teams, provide technical mentorship, and build best practices on architecture, value, and adoption.
Senior Network Security Engineer (palo Alto TAC)
Iopex Technologies | Palo Alto Networks
Bangalore
12.2021 - 07.2023
- Resolved 1,000+ incidents by isolating and troubleshooting issues over Next-Generation Palo Alto firewalls.
- Worked on Panorama/Panorama-VM and managed different models of firewalls: PA-220, PA-440, PA-800, PA-3000, PA-5000, and 7000 series.
- Also, including PA-VMs (Palo Alto virtual machines over cloud platforms such as Azure and AWS),
- Experienced in troubleshooting issues related to IPsec, SD-WAN, OSPF, SSL VPN, digital certificates, and URL filtering.
- Assisted customers with upgrading PAN-OS versions over firewalls and Panorama, including dynamic updates.
- Worked on layer 7 issues as well, which can be seen on Palo Alto firewalls.
- Configured and troubleshot the scenario of user ID agents for the authentication and authorization of services provided to users by using LDAP, RADIUS, and TACACS.
- Best at giving customer or client support over Zoom or phone calls.
- Fast in resolving and isolating network issues to minimize the impact on the organization.
- Mentoring, giving short training sessions, motivating, and upskilling technically new joiners.
Cisco TAC - Network Engineer N2
Capgemini
Gurgaon
- Performed troubleshooting on Cisco Catalyst switches: 2960, 3750, 3850, 4500, 6500, and 6880.Also, I worked on switch modules for ISR and ASR routers.
- Acquired and maintained advanced knowledge of networking protocols, including EIGRP, OSPF, STP, VTP, DNS, DHCP, and ARP.
- Strong in the basics of VPN technologies, including the IPsec protocol suite, SSL protocols, and GRE tunnel.
- Deep understanding of inter VLAN routing, create SPAN and embedded captures for analyzing in Wireshark
- Managed, tracked, and coordinated problem resolution and escalations.
- Demonstrated strong analytical, troubleshooting, and problem-solving skills.
- Reproduce customer issues to verify problems, and provide feedback to the engineering team to file new bugs for an iOS, and give a workaround or a resolution.
- Promote a team environment by assisting and contributing to fellow teammates and colleagues whenever necessary, to enhance the professional development of everyone.
- Ability to mentor other engineers on advanced troubleshooting approaches and case management skills.
Education
Bachelor of Computer Applications -
Bharati Vidhyapeeth Deemed University
New Delhi03.2019
High School Diploma -
St. Froebel Sr. Sec. School
New Delhi03.2015
Skills
- Palo Alto Prisma Access SASE
- Next-gen Firewalls
- Cisco Routers and switches
- VXLAN
- VPN technologies & SSL/TLS
- Root Cause Analysis
- Troubleshooting skills
- Packet trace analysis
- IPsec protocol suite
- DNS
- TCP/IP protocol suite
- BGP
- OSPF
Certification
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional Data Centre Core (CCNP-DC core)
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
Awards
- STAR performer, 10/01/21, Got special recognition as STAR performer for Q3 and Q4 of 2021.
- Customer appreciation award, 02/01/21, Achieved customer appreciation award from the client.
- Customer champion Award, 11/01/24, Customer champion Award for the month of November 2024.
Timeline
Senior Network Security Engineer
Palo Alto Networks
07.2023 - Current
Senior Network Security Engineer (palo Alto TAC)
Iopex Technologies | Palo Alto Networks
12.2021 - 07.2023
Cisco TAC - Network Engineer N2
Capgemini
Bachelor of Computer Applications -
Bharati Vidhyapeeth Deemed University
High School Diploma -
St. Froebel Sr. Sec. School