AAKASH VERMA
Abu Dhabi,UAE
Summary
Accomplished professional with expertise in housekeeping operations, room inspections, and guest complaint handling. Demonstrates strong leadership in team supervision and staff training, adhering to Forbes Standards and Hyatt SOPs. Proficient in Opera PMS and HotSOS, ensuring seamless operations and exceptional guest experiences. Committed to maintaining high standards of service quality while pursuing opportunities for career advancement within the hospitality industry.
Overview
3
3
years of professional experience
Work history
Housekeeping Departmental Trainer / Coordinator
Park Hyatt Abu Dhabi Hotel & Villas
Abu Dhabi, UAE
2023.08 - 2026.02
- Supervise housekeeping floor operations and ensure luxury cleanliness standards.
- Conduct room inspections and report maintenance issues via HotSOS.
- Handle guest complaints, VIP requests, and service recovery.
- Train associates on Hyatt SOPs, Forbes standards, and service excellence.
- Prepare duty rosters and monitor staff productivity.
- Support Forbes, Medallia, and internal audits.
- Maintain 98%+ cleanliness scores and 90%+ working order.
- Coordinate with Front Office, Laundry, and Engineering.
Education
B.Sc. Hospitality & Hotel Administration - Hotel Management
AIHM Chandigarh
Chandigarh05.2023
Craftsmanship Course in Food Production - Hotel Management
IHM Pusa
PusaSkills
- Housekeeping Operations
- Room Inspections
- Guest Complaint Handling
- Team Supervision
- Staff Training
- Forbes Standards
- Hyatt SOPs
- Opera PMS
- HotSOS
- Leadership
LANGUAGES
English (Fluent)
Hindi (Native)
INDUSTRIAL TRAINING
- ITC Grand Bharat — Luxury Room Operations (2021)
- The Leela Ambience — Guest Room Operations (2019)
Accomplishments
- Recognized as Hystar of the Month – February 2025, Park Hyatt Abu Dhabi
- Winner of the World of Hyatt Quiz Competition, Park Hyatt Abu Dhabi
- Honored as Forbes Champion of the Month, Park Hyatt Abu Dhabi
- Awarded Best Associate of the Month five times for exceptional performance – Park Hyatt Abu Dhabi
- Named Hyatt Social Champion for five consecutive months for outstanding guest engagement
- Selected as Best Trainee across all core departments – The Leela Ambience
- Received Medallia & TripAdvisor Recognition for consistently exceeding guest service standards
- Winner – Trndhanya Chef Competition at Millet Culinary Carnival, IHM Pusa, 2022
- Certified for contribution during National Nutrition Week, 2018 – Better Child Health Initiative
Timeline
Housekeeping Departmental Trainer / Coordinator
Park Hyatt Abu Dhabi Hotel & Villas
2023.08 - 2026.02
B.Sc. Hospitality & Hotel Administration - Hotel Management
AIHM Chandigarh
Craftsmanship Course in Food Production - Hotel Management
IHM Pusa